Bank Name: First Abu Dhabi Bank P.J.S.C
Website: https://www.bankfab.com
Individual Banking: Yes
Corporate Banking: Yes
SWIFT Code: NBADAEAAXXX
Description: UAE's largest bank by assets, formed in 2017 through merger of First Gulf Bank and National Bank of Abu Dhabi. Offers comprehensive retail, corporate, and investment banking services with strong presence across MENA region and international markets.
Category: banks
First Abu Dhabi Bank (FAB) stands tall as the UAE's largest bank by assets, cementing its position as a leader among banks in UAE since its 2017 inception through the strategic merger of First Gulf Bank and National Bank of Abu Dhabi. This financial powerhouse delivers comprehensive banking solutions UAE residents and businesses rely on, offering tailored services across retail, corporate, and investment banking sectors. Whether you're seeking personal banking UAE options with competitive savings accounts and mortgage solutions, or robust corporate banking UAE packages for multinational enterprises, FAB's extensive network spans the MENA region and key international markets. Their SWIFT code NBADAEAAXXX facilitates seamless global transactions, while digital banking UAE innovations ensure 24/7 access to accounts and financial tools. Recognized in every UAE banks list for its stability and innovation, FAB particularly shines in SME banking UAE support and expat-friendly services, making it a top choice for UAE banks for expats. Business clients benefit from specialized trade finance, treasury management, and project funding solutions that fuel growth across industries. Individuals enjoy personalized wealth management and convenient UAE bank account opening processes. With deep roots in Abu Dhabi's financial sector and a growing international presence, FAB combines local expertise with global capabilities – a perfect blend for those comparing UAE bank options while seeking trusted financial partners.
Reviews (25)
Zubin
Apr 7, 2025·🌐 google
5.0
After almost giving up on clearing my car’s mortgage despite waiting for 20 days after depositing the cash, losing two potential buyers, and being misguided by the call center multiple times, I was finally served by Mr. KARIM OMAR at the DCC branch.
Ka
After almost giving up on clearing my car’s mortgage despite waiting for 20 days after depositing the cash, losing two potential buyers, and being misguided by the call center multiple times, I was finally served by Mr. KARIM OMAR at the DCC branch.
Karim had to deal with my anger, which was not his fault. However, he made up for all the unprofessionalism I had encountered regarding this matter. He remained calm and explained the entire process while also empathizing after hearing my real story.
He went above and beyond to do everything he could. FAB truly needs more people like Karim.
Employees are not helpful, trying to trick you into buying non-needed products like credit cards or insurance or investment plans, but can't or don't want to explain simple things and processes. Depositing money is another form of nightmare. Not enough at
Employees are not helpful, trying to trick you into buying non-needed products like credit cards or insurance or investment plans, but can't or don't want to explain simple things and processes. Depositing money is another form of nightmare. Not enough atms, waiting times in queue is about 1 hour sometimes. And if you lost card there's nothing branch can do, they can't raise a ticket or anything, they just redirecting you to a so-called
Hotline which is a hell, literally, try calling there and try to bypass this robotic AI - you won't. Overall fab is biggest bank in uae but customer service, especially hotline, is one of the worst.
We need to keep the old staff while transferring to another branch. Fab is transferring all the old staff and keeping new staff, which is taking some time to understand the system.
We need to keep the old staff while transferring to another branch. Fab is transferring all the old staff and keeping new staff, which is taking some time to understand the system.
Very poor customer service on call, they will not pick up ur call for good 15-20mins and its not a free call by the way, but i can see more ppl had similar issues and the bank is not doing anything about it
Very poor customer service on call, they will not pick up ur call for good 15-20mins and its not a free call by the way, but i can see more ppl had similar issues and the bank is not doing anything about it
Very Poor Service (Customer Service)especially the guy who assisted us his Name is Abejeed everytime we got there he is not assisting us properly and even he’s not listening to us and he even dont care.. Why we are explaining he doing different things a
Very Poor Service (Customer Service)especially the guy who assisted us his Name is Abejeed everytime we got there he is not assisting us properly and even he’s not listening to us and he even dont care.. Why we are explaining he doing different things and not minding us.. our concerned was about the email id registerd in Mobile app and we cannot receive code .. Customer service called and we need to go to any FAB branch and we went to Fab Dcc..
little did we know when we go back again To this branch(FAB Dcc) The guy who assited us only explain that we can change the email in Atm machine easy as that thanks to him..
Very bad customer service , indian guy who look like security talk very rude , if the machine can not use should put some paper not available not only sit and eat. I asked him this machine working or not him answer " No" you dont see it !!! How you wor
Very bad customer service , indian guy who look like security talk very rude , if the machine can not use should put some paper not available not only sit and eat. I asked him this machine working or not him answer " No" you dont see it !!! How you work like this bad attitude. If hungry eat first not eat and work!!!!
So on Saturday I deposit a cheque in DCC and they told me that by Monday morning I’ll receive the money in the account. I have Called the customer service 17 times and still no response. We are not that free to call that many times for this. It is your
So on Saturday I deposit a cheque in DCC and they told me that by Monday morning I’ll receive the money in the account. I have Called the customer service 17 times and still no response. We are not that free to call that many times for this. It is your job to update. I have called the customer service for my Cheque transfer status and I was waiting for almost 1hour 30 min to speak to a customer service advisor.
I have never come across the bullshit customer service which allows the customer to just wait rather than speaking to someone. I will raise a complaint for sure this is absolutely crap. This is how you guys treat your customer while on call. The reviews which have been written is absolutely correct.
It is like we are begging to FAB bank to give the money to me. This is service is rated in minus 0 is also not deserving for you
As a long-standing customer, I am extremely disappointed with the recent experience I had while attempting to cancel my FAB credit card. Despite visiting the Deira City Centre branch, I was not informed that this could be done via the app. I was simply to
As a long-standing customer, I am extremely disappointed with the recent experience I had while attempting to cancel my FAB credit card. Despite visiting the Deira City Centre branch, I was not informed that this could be done via the app. I was simply told to contact the call center. Since then, I have been trying to connect with the call center for two consecutive days, spending over 2 hours on hold each day, without ever reaching a representative. This level of unresponsiveness is simply unacceptable for a leading financial institution. Reference Number: 2505282907234. In a time when digital banking and customer care should be seamless and efficient, such service gaps damage trust and reflect poorly on the bank’s commitment to its customers. Immediate improvements in communication, in-branch guidance, and call center efficiency are essential.
The most disappointing bank and customer service in UAE. I closed my account online and they remove my account in the apple pay. And the nextday,they emailed me that they cannot closed it due to i still have balance in the account. When i went in the bank
The most disappointing bank and customer service in UAE. I closed my account online and they remove my account in the apple pay. And the nextday,they emailed me that they cannot closed it due to i still have balance in the account. When i went in the bank diera city center branch. The lady was telling me to pay 175aed if my account will not closed before june 1, she said she needs to request to closed it in 3-5 days. Today is May 26,i still have 5 days remaining allrigh! And i dont think its my problem if its not closed before june 1.. well.. anywayz.. they are money grabbing bank. Never again.
Very bad call Centre connecting process.
Each time Starting it says approximately 8 minutes, even this is too long. Who can do call and wait for 8 minutes.
Even after concerned and waiting to be connected still after 12 minutes not connected with call Cen
Very bad call Centre connecting process.
Each time Starting it says approximately 8 minutes, even this is too long. Who can do call and wait for 8 minutes.
Even after concerned and waiting to be connected still after 12 minutes not connected with call Centre. Who will pay for the minutes charged and time I spend no benefit.
This is too much and same like robbing
Worst banking customer service ever!
Deposited a cheque on May 5th in DCC, but it has not been credited yet. Despite raising a complaint and following up, they were still unable to provide any info on the cheque deposit.
Summary of their worst customer
Worst banking customer service ever!
Deposited a cheque on May 5th in DCC, but it has not been credited yet. Despite raising a complaint and following up, they were still unable to provide any info on the cheque deposit.
Summary of their worst customer service,
- Called them to check the deposit, but they asked me to check and contact them again once I see the update in the app.
- Raised a complaint on 17/05/2025 and the team was supposed to respond within three days, but NO one got back
- Called again a day later to check the status, but they simply read what was in the system, which says the resolution date is 23/05/2025, without providing any other info again. I have asked for a call back from the complaint team, but there have been NO calls as usual.
- Called them again on 22/05/2025 and the IVR said 'In Progress', and the customer service team advised the same.
Note;
- The recorded line always indicates that the waiting time is 8 minutes, which is their standard, but it never happens. It takes at least 20+ minutes or more than 25 minutes to get an answer.
- I called them twice today and had to disconnect the first call (25+ minutes), while the second call took 27 minutes to answer. What is the level of customer service provided by FAB to customers? You should really have patience to dela with FAB. That's why their voice record says 'Thanks for your patience'.
It's funny that I'm still receiving promotion calls from FAB, but NO call to resolve this issue. I'm pretty sure no other banks are providing such bad service to their customers, but unfortunately FAB, I don't expect such a service from the largest bank in the UAE. Again, I am deeply disappointed due to the lack of quality service.
Which customer can wait patiently for nearly an hour to have a chat with your agent or listen to a recording? Is that what you refer to as convenient banking?
I would like to express my dissatisfaction with the current state of your customer service. It has become extremely difficult to speak with a customer care representative directly. The support process appears to rely solely on automated or robotic assista
I would like to express my dissatisfaction with the current state of your customer service. It has become extremely difficult to speak with a customer care representative directly. The support process appears to rely solely on automated or robotic assistance, which does not adequately address specific issues or concerns.
I kindly request that you improve the accessibility of live support agents, as it is essential for resolving more complex or urgent matters effectively.
Looking forward to your response and a resolution.
Non existent customer service.
Cheated into purchasing multi product packages but never receiving.
Honestly, they chase you with calls to buy a product and once you do, there's no service to maintain a healthy customer relationship.
False advertisements,
Non existent customer service.
Cheated into purchasing multi product packages but never receiving.
Honestly, they chase you with calls to buy a product and once you do, there's no service to maintain a healthy customer relationship.
False advertisements, lack of service agents knowledge
Just overall a painfully bad experience
I had a very poor experience today with your customer service, particularly with the lady at counter #4. I explained my situation—that I wasn’t using my card—and instead of assisting, she was dismissive and unhelpful.
To make matters worse, I was a
I had a very poor experience today with your customer service, particularly with the lady at counter #4. I explained my situation—that I wasn’t using my card—and instead of assisting, she was dismissive and unhelpful.
To make matters worse, I was advised to go to the nearest bank. However, when I reached Deira and followed the instruction, I was told to call customer service instead. This back-and-forth was incredibly frustrating and completely avoidable.
What is going on with your customer support? There seems to be a serious lack of coordination and empathy. I expected better from FAB. After today, I am totally disappointed and will not be using your services again
One of the worst bank in the world on my experience
And the worst customer care centre in the world too
Took 1hr just to connect with the agent worst bank ever
One of the worst bank in the world on my experience
And the worst customer care centre in the world too
Took 1hr just to connect with the agent worst bank ever
Never recommended this bank to anyone and don't hope we never see the rude face of the lady in the front counter. She really doesn't need to help customers. Only she needed is to close the counter. The staff doesn't care about customers and i think they n
Never recommended this bank to anyone and don't hope we never see the rude face of the lady in the front counter. She really doesn't need to help customers. Only she needed is to close the counter. The staff doesn't care about customers and i think they never knew a concept " customer satisfaction " 👎👎
Counter no 7
Bearded man
No name or name badge to know his name,
You have to learn some etiquette of conversation with your customers
Being extra mile rude doesn’t fit a customer care service
If there less than a zero star rating i would hit it up !
Counter no 7
Bearded man
No name or name badge to know his name,
You have to learn some etiquette of conversation with your customers
Being extra mile rude doesn’t fit a customer care service
If there less than a zero star rating i would hit it up !
This bank seriously needs to review its customer feedback or consider merging with a more professional institution to improve its services—or simply close. I was misled and pressured into getting a credit card. Mr. Mohamad Shoaib called me multiple time
This bank seriously needs to review its customer feedback or consider merging with a more professional institution to improve its services—or simply close. I was misled and pressured into getting a credit card. Mr. Mohamad Shoaib called me multiple times a day, persistently pushing me to apply and make a payment of 3,000 AED to receive an iPhone. I followed his instructions, activated the card, and made an initial purchase of 4,500 AED. However, once I completed these steps, they completely stopped responding.
Now, I am desperately trying to reach them because I am unable to make my payment, and interest charges are set to begin tomorrow. The mobile application is not working, customer service is unresponsive, and Mr. Mohamad Shoaib who sold me the credit card is nowhere to be found. I feel completely abandoned, knowing that I will be charged interest and late payment penalties without any support or clarification.
I have never felt so scammed by a bank before. This has been an extremely disappointing and frustrating experience.
FAB Bank is one of the worst banks I have ever dealt with. They lure customers in with flashy offers, like opening a bank account to get an iPhone 16, but when it’s time to fulfill their promise, they suddenly claim that the criteria weren’t met. Even
FAB Bank is one of the worst banks I have ever dealt with. They lure customers in with flashy offers, like opening a bank account to get an iPhone 16, but when it’s time to fulfill their promise, they suddenly claim that the criteria weren’t met. Even if you meet all their requirements, they conveniently introduce new clauses just to avoid giving you the promised reward.
This is extremely unprofessional and misleading. It feels like a scam just to get people to open accounts with them. I strongly advise everyone to stay away from this bank if they value honesty and transparency.
Very Disappointing Experience with FAB Bank
I've always had my installment deducted on the 29th of each month, but this time, FAB took it in the middle of the month, causing major disruption to my finances. I went to the bank and spent a lot of time expl
Very Disappointing Experience with FAB Bank
I've always had my installment deducted on the 29th of each month, but this time, FAB took it in the middle of the month, causing major disruption to my finances. I went to the bank and spent a lot of time explaining the issue, but they simply said their system is designed this way and couldn’t help me. They refused to release the amount, leaving me to face financial difficulties this month. Extremely disappointed with the lack of customer support and flexibility. Definitely not happy with FAB Bank’s service.
ATM machine.. what can i say. Its touch/interacting when pressing doesnt register always it sucks.
Also machine can have software issues a lot (closed machine)
Also the location isnt placed correctly on the map..
ATM machine.. what can i say. Its touch/interacting when pressing doesnt register always it sucks.
Also machine can have software issues a lot (closed machine)
Also the location isnt placed correctly on the map..
Customer representative of office number 7 promised us the account will be closed with in 2 days. Now we got a message that account closure request is closed again and we still want to go behind these guys for the account closure. Online customer care not
Customer representative of office number 7 promised us the account will be closed with in 2 days. Now we got a message that account closure request is closed again and we still want to go behind these guys for the account closure. Online customer care not helping branch representative also not helping. Worst service.
One of the poor customer service in the Dubai Banks. The staff sitting in Counter 7, he don’t know how to treat the guest. During operation time, he is talking with the other lady staff and doesn’t care the guest and doesn’t want to help the guest.
One of the poor customer service in the Dubai Banks. The staff sitting in Counter 7, he don’t know how to treat the guest. During operation time, he is talking with the other lady staff and doesn’t care the guest and doesn’t want to help the guest. One more thing, when I apply for bank card, he is talking with mobile for personal long time, I am waiting for long time. After that he told me the system is down. So for what I have to wait. If the system is down, he should tell me right.
I wish there was a negative star.
The security has given us the token.
Customer care guys were enjoying biscuits around 7:30 pm.
When I asked then he checked that HH manager had left, and you guys may visit Dubai mall.
I'll recommend closing this branch
I wish there was a negative star.
The security has given us the token.
Customer care guys were enjoying biscuits around 7:30 pm.
When I asked then he checked that HH manager had left, and you guys may visit Dubai mall.
I'll recommend closing this branch so people can go directly to Dubai Mall or MOE.
DISAPPOINTED 😞
WORST BANK IN UAE
If you want to waste your money and time then only visit this bank, customer service staff is extremely rude and busy with their own work and busy talking to female customers only about their personal life, no customer service in bank no
WORST BANK IN UAE
If you want to waste your money and time then only visit this bank, customer service staff is extremely rude and busy with their own work and busy talking to female customers only about their personal life, no customer service in bank nor on call centre.
When you ask them to help you, they will ask you to wait for 2-3 hours for branch manager to come, the first branch without a manager. They will ask you to email and later they say our system doesn’t shows any requests.
Counter 5 and 6, busy on personal calls and chit chat, waiting time is 2 hours with just 1-2 customers.
