I don’t now why people rate this company below the average!!! - I contact the customer services and immediately take an action- thanks for Elaf - ايلاف - she serviced me in great way !
I would like to extend my heartfelt thanks to Mr. Mohamed Alhelo for his invaluable support during my recent insurance application process. His professionalism, dedication, and prompt assistance made a significant difference. With his guidance, navigating the complexities of my claim insurance became much easier.
“In many ways, United Fidelity have simplified the way insurance is bought, as you can get quotes with few clicks. With an expert, you’ll have peace of mind knowing that you’ve covered all your needs.”
My car got stuck for three weeks waiting for used parts. Then the workshop said that parts are not available as used an outside market. I’m trying to approach the insurance company for three weeks to get the parts from Mazda Agency. Until now no answer. Very bad service so far. I hope they will improve. Thanks
Very disappointing experience with this insurance company. I have a comprehensive policy and have been waiting over 8 days for car repair approval — with no response. Every time I call, I’m passed from one person to another, with no clear answers or follow-up. This lack of communication and professionalism is unacceptable. I do not recommend this company based on my experience.
My prescription for a 60aed nasal spray got declined today and I must provide a medical report - for having a dust allergy in a sandstorm. Ridiculous EVEN THE PHARMACY WAS SHOCKED.
with reference to my last review, so they said the don't have escalation during weekends, it has been 5 days(including weekends) still have no response to my email, I followed up this morning still no. Well I hope this reach to the correct audience and a learning lesson as well for others. Most probably will never be a repeat customer.
I had high hopes with the company that it will be good. Customer Care is good whenever I call, they answer, however, what disappoint me was they don't have an escalation department on weekends (Saturday-Sunday) which is a terrible experience. The compensation provided is not even available in the market, it was not fair in the first place. Resulting to, I had to wait on weekdays for the resolution, turn around time is 24-48 hours excluding weekends. Now, I won't be at peace too, as I will hand over the car to the garage, take note, I have a long way to process, since this job card will only be given after the repair plus will be subject to their approval.
I spent 2 hours in rta waiting for their link for payment start working. Finally when I paid, I spent another hour waiting in queue. At the end I am finding out that they didn't even uploaded policy in the system....
I am extremely disappointed with the customer service at Fidelity Insurance. I have contacted them multiple times regarding my COC certificate, and despite several follow-ups, I have received no response whatsoever. It's very frustrating and unprofessional to be ignored like this. I expected much better service from a company of this size. I hope they improve their communication and start taking their customers seriously
Absolutely terrible experience. If I could give zero stars, I would. My car was involved in an accident that wasn’t even my fault, and yet I’m the one suffering. It’s been way too long just to get a simple estimation done. How is a company like this even still in business? The lack of urgency, professionalism, and communication is shocking. I wouldn’t recommend this place to anyone. Avoid at all costs
The worst customer service i dont recommend anyone to do the insurance here. They take a very long time to send the approval, they took 3 weeks!!! and also they dont send you the garages list quickly you need to wait more than 24hours just for the list of the garages that u can take your car to, very unnecessary procedures just to buy themselves some time. knowing that its not safe to drive my car and im keeping it in the garage, when i call the insurance to make them approve faster there is one guy that always tells me “you dont have to keep your car there” !!!!!!!! like i want to keep my car there and have no car right?! anyways after 3 weeks when u get the approval, and the garage sent the LPO to the insurance they still did not reply for more than. 1 week so that the garage can start repairing ! I will complete 1 month without a car because of nonsense procedures and wasting time for no real reason :)
The worst management in the world. It is a big scam. They said 3 days to give the fixing price it took them 21 days. Then they said one week to make the payment. I have been waiting 7 weeks and no payment made. They only advertise a phone number for call centre who are not authorised to do anything but to promise you to send an email to the managment who never responded. The customer service told me they found 35 urgent request and no one answer. They are the biggest scammer in the world. Very bad service I need legal advice to see if we can get a real compensation for this delay asap
Very bad customer service, I don’t recommend insuring with this company.Unfortunately, I had a car accident and every time I call the company, the contact center representative says that my case is under review and approval and they will raise my complaint to the claim department to contact me. And till now no one did contact me. Very bad service. I won’t renew my insurance and I don’t recommend it to anyone.
The worst insurance company ever.. they have whats up number for all the queries but they only answer you get is: we will reply once we get the answe from the company... and the company never ever reply.. if there are less then one star i will even dont give becasue too much for such company
I had an accident and i , they told me it cost 1400 to fix and they refused to give me that money and they want me to fix my car with them , I have the right to ask for money because I was harmed in the accident. And not my fault.
Very unprofessional, If you are following up on some documents they will not provide you proper information. I don’t recommend this insurance.
Very poor customer service. I received a medical insurance cancellation certificate PDF file. When I applied for for Daman insurance in New visa it's Not work. Then he told me wait until 30 days when the old validity time expired then we issue new one. Now I must need to pay the penalty fee. Because my old company didn't renew for one year 2nd fedility company give me a cancellation certificate it's not work because it's not updated in the system of (DOH). I never recommend to anyone fedility company insurance...... Penalty fee is 4500+ AED. Now if make case in Tehsil it's will take 2 month to transfer the penalty fine to old company. Very poor customer service. Now if you say sorry. Your sorry can't return back my visa and 4500 AED money.
Bad customer service. They don’t answer their phone. They reply on whats app once per week 😂 and their garge coverage network is terrible 🙃. The other insurers are worth the extra pay 😂😂
What an experience. I had enhanced insurance thinking it's the best but when I went to hospital it was limited to aed 100 a Day which means nothing. Not recommended at all
had a disappointing experience with this car insurance company. Their customer service is unresponsive, and the claims process was extremely slow and frustrating. They failed to provide the support and coverage I expected. If you’re looking for reliable car insurance, I would advise you to look elsewhere
The worst company in the world can't get call with them .I find the location I ask one of employee's about if I can transfer insurance car to another person they say no not available in our company
The worst insurance company i’ve ever encountered with. No one answers the calls, it’s been almost 4 months now i am waiting for my claim. Every time i go they say next week next week. Once they have the approval they will provide with their number to get an update but no one will answer or reply on whats app. My car was total loss and every week i have to go and beg them for my own money literally. Zero customer service no one knows whats going on and how to process works. It’s been more than a month now since i cancelled and transferred my car to the insurance so they can start the process which should not take more than 2 weeks but still they don’t have any update. No replacement car was give i have been without car for almost 4 months now. Even if you were compelled, dont deal with this insurance. A big zero and disappointment
Abysmal Service, Zero Communication Incredibly frustrated with this company. Complete lack of communication and incompetence. Despite paying for insurance renewal, no action has been taken, leaving me unable to renew my vehicle license. Sudanese lady has been unresponsive to urgent requests. This level of neglect is unacceptable. Avoid this company unless you enjoy wasted time and frustration.
AVOID. Very slow. One week o after I bring the car to the garage and have photos of damage taken, they have entered the claim in their system. Another week after that and they are still processing it. The claim is very simple: weather damage with police report and photos. it is covered by the insurance policy. Still they do not give approval to bring the car to the garage. Completely unacceptable.