Bank Name: Dubai Islamic Bank P.J.S.C
Website: https://www.dib.ae
Individual Banking: Yes
Corporate Banking: Yes
SWIFT Code: DUIBAEADXXX
Description: World's first full-service Islamic bank established in 1975, largest Islamic bank in UAE by assets. Offers Sharia-compliant banking products and services for individuals and corporations, pioneering Islamic finance globally.
Category: banks
Established in 1975 as the world's first full-service Islamic bank, Dubai Islamic Bank P.J.S.C (DIB) stands as a cornerstone of Sharia-compliant finance and one of the leading banks in UAE by assets. Catering to both individual and corporate clients, DIB offers a comprehensive suite of banking solutions designed to meet modern financial needs while adhering to Islamic principles. For personal banking in UAE, the bank provides tailored services including savings accounts, home financing, auto loans, and innovative digital banking tools that prioritize convenience without compromising ethical standards. Businesses benefit from specialized corporate banking in UAE through trade finance, working capital solutions, and project financing – all structured to align with Islamic commercial practices. As a pioneer in Islamic finance, DIB combines its deep-rooted heritage with cutting-edge technology, making it a preferred choice among UAE banks for those seeking ethical financial partnerships. Its global recognition stems from introducing industry-first products like sukuk (Islamic bonds) and maintaining rigorous compliance with the UAE Central Bank regulations. Whether you're an expatriate looking for culturally sensitive banking options or a corporation needing large-scale financing, DIB's commitment to transparency and customer-centric innovation positions it prominently in any UAE banks list. With a robust online platform ensuring 24/7 access and branches strategically located across the Emirates, this institution continues to set benchmarks in merging traditional values with contemporary banking excellence.
Reviews (25)
IQ ISSA
Jun 14, 2025·🌐 google
5.0
DIB IS MY FAVORITE BANK. MCC IS ALSO MY FAVORITE! I know that it is busy most of the time; however, the kindness and professionalism of every single member of their staff make me come back always. Why would I use the online service while we have professio
DIB IS MY FAVORITE BANK. MCC IS ALSO MY FAVORITE! I know that it is busy most of the time; however, the kindness and professionalism of every single member of their staff make me come back always. Why would I use the online service while we have professional kind and helpful staff available all the time. I can always adjust my time to their office hours. It’s not the end of the world if I do that. Special thanks to Ms. Raheel and Ms.Mahra for facilitating my service and giving me the right information as well as the best advice.
I went to get my manager’s check. The service was excellent. I got the Manager’s check within 10 minutes. It’s very seamless and easy process.
Throughout the process, Katrina show some excellent customer service.
I went to get my manager’s check. The service was excellent. I got the Manager’s check within 10 minutes. It’s very seamless and easy process.
Throughout the process, Katrina show some excellent customer service.
The new branch is very nice and spacious and the employees are friendly and attentive. I was able to get the services I needed quickly and efficiently. Also you will never queue for ATMs as they have 4 outside. Ms. Mahra was very friendly and professiona
The new branch is very nice and spacious and the employees are friendly and attentive. I was able to get the services I needed quickly and efficiently. Also you will never queue for ATMs as they have 4 outside. Ms. Mahra was very friendly and professional and got me sorted in no time thank you 😀
It was very good experience to open the account. Katrina was very helping for managing all the process but manager was very much supportive. I had my pending issue resolved the same day I visited the branch. Really appreciate the professionalism.
It was very good experience to open the account. Katrina was very helping for managing all the process but manager was very much supportive. I had my pending issue resolved the same day I visited the branch. Really appreciate the professionalism.
I recently visited the Mirdif branch and I must say I was pleasantly surprised. I had been disappointed with the bank in the past, but this visit changed my perception — all thanks to one of the staff members, Sareema (or Zareema), a local Emirati emplo
I recently visited the Mirdif branch and I must say I was pleasantly surprised. I had been disappointed with the bank in the past, but this visit changed my perception — all thanks to one of the staff members, Sareema (or Zareema), a local Emirati employee.
She was exceptionally professional, polite, and genuinely helpful. I’ve visited the branch a few times, and every time she remembers customers and handles everything efficiently and with a great attitude. It’s rare to find such consistent and high-quality customer service.
Big thanks to her for making the experience smooth and positive. She truly represents what good customer service should look like.
I would like to extend my sincere appreciation to Dubai Islamic Bank city centre mirdif branch for the outstanding level of professionalism and support consistently demonstrated. A heartfelt thank you to the management team for fostering such a high-stand
I would like to extend my sincere appreciation to Dubai Islamic Bank city centre mirdif branch for the outstanding level of professionalism and support consistently demonstrated. A heartfelt thank you to the management team for fostering such a high-standard professional environment and for their continuous efforts in simplifying procedures for employees.
Special thanks to Ms. Maitha for her exceptional service, guidance, and dedication. Her support and professionalism made the entire experience smooth and efficient.
Truly grateful for the remarkable service and atmosphere at Dubai Islamic Bank.
We have visited this branch for our liability letter, and Ms.Mahra really helped us a lot she made our procedure very efficient and easy. We are really thankful for her exceptional service.
We have visited this branch for our liability letter, and Ms.Mahra really helped us a lot she made our procedure very efficient and easy. We are really thankful for her exceptional service.
Visited the branch in the 3rd attempt to open an account and finally Mahra handled it very professionally and provided me with all the details. Looking forward to a smooth customer service from here on as well.
Visited the branch in the 3rd attempt to open an account and finally Mahra handled it very professionally and provided me with all the details. Looking forward to a smooth customer service from here on as well.
Miss Katrina in the mirdif City Centre branch is one of the amazing customer service support executive. .She really deserves a promotion .. she followed up on my request for 2 months and was calling every time to keep me updated .
Thank a lot, Katrina
Miss Katrina in the mirdif City Centre branch is one of the amazing customer service support executive. .She really deserves a promotion .. she followed up on my request for 2 months and was calling every time to keep me updated .
Thank a lot, Katrina
I had issue on delaying my international transaction to get completed, DIB Mirdiff branch team helped me to solve it very quickly and they followed up with me on regular bassis, i recommend this branch for their efficient service provided and special care
I had issue on delaying my international transaction to get completed, DIB Mirdiff branch team helped me to solve it very quickly and they followed up with me on regular bassis, i recommend this branch for their efficient service provided and special care shown by the manager Mr. Kamaal.
I visited the DIB branch in Mirdiff City Centre, their team member security Gulam was very helpful, friendly and eager to assist all customers with their problems.
I visited the DIB branch in Mirdiff City Centre, their team member security Gulam was very helpful, friendly and eager to assist all customers with their problems.
Security Ghulam very helpful for the customer and very good behaviour. Helped me connecting to call centre. Call centre is very difficult to connect. He helped me in few minutes to solve the problem. Thank you Security ghulam. Thank you dib mirdif city ce
Security Ghulam very helpful for the customer and very good behaviour. Helped me connecting to call centre. Call centre is very difficult to connect. He helped me in few minutes to solve the problem. Thank you Security ghulam. Thank you dib mirdif city centre.
Today, I visited the DIB Bank Mirdif branch and was helped by an incredibly kind and dedicated bank manager. Before this, I had tried multiple times to resolve my issue through the online customer service and the bank’s customer service , but the experi
Today, I visited the DIB Bank Mirdif branch and was helped by an incredibly kind and dedicated bank manager. Before this, I had tried multiple times to resolve my issue through the online customer service and the bank’s customer service , but the experience was frustrating. The online customer service was inefficient, and the bank customer service staff seemed unwilling to help, often deflecting responsibility instead of solving the problem.
Luckily, the manager at the Mirdif branch Ms. Raheel Mohammed was extremely patient and professional. She went above and beyond, even staying past closing hours to assist us, and finally resolved the issue that had been troubling us for so long. Her attitude and service were a refreshing change compared to the earlier experiences I had with the customer service teams. I’m truly grateful for his help and highly recommend this branch.
Unfortunately you only need to go there when you don't have any thing to do in your life.. you'll need to wait forever!! On Monday which is after weekend where it's so busy and only one teller serving all customers!! Absolutely no logic no sense.. she is
Unfortunately you only need to go there when you don't have any thing to do in your life.. you'll need to wait forever!! On Monday which is after weekend where it's so busy and only one teller serving all customers!! Absolutely no logic no sense.. she is also so slow or it could be that transactions are required lots of things to do on the system .. I won't blame her but I'll absolutely blame the management that consider only one staff on busy Monday morning! The security tried to help asking the branch manager if he can assign another staff to help but he has rejected!!! That's not the first experience with same delay but this time has really a big impact on my day .. extremely frustrating..Not recommended
I tried to deal with DIB from collection dept, branches all over UAE I swear same the worst for ever as service as welcoming as working staff, my last experience in DIB midriff it was horrible I felt my self in another country.i advice the seniors leaders
I tried to deal with DIB from collection dept, branches all over UAE I swear same the worst for ever as service as welcoming as working staff, my last experience in DIB midriff it was horrible I felt my self in another country.i advice the seniors leadership of DIB to sit together think share ideas study more maybe and deliver good services because we are giving you our money you are not making favor for us as customers.
This is by far the worst customer service experience. Delays of 45 to 60 minutes have become routine, with poor coordination between the teller and customer service. In a developed country like the UAE, such substandard service is rarely seen.
This is by far the worst customer service experience. Delays of 45 to 60 minutes have become routine, with poor coordination between the teller and customer service. In a developed country like the UAE, such substandard service is rarely seen.
The dealings were very bad, I do not recommend visiting this branch. I tried to open an account on the application, there were errors in the application, and I went to this branch and they asked me for papers, and I came again and they asked for other dif
The dealings were very bad, I do not recommend visiting this branch. I tried to open an account on the application, there were errors in the application, and I went to this branch and they asked me for papers, and I came again and they asked for other different papers before the job at office number 2 and office number 6, and there was a difference in these papers between two employees. I do not know why this was very bad behavior. They wasted my time for 3 days 👎🏻
I have been chasing this branch for a couple of days and was resisted in getting a legitimate service, which is encashment of a cheque, since there was an issue with a newly joined staff who was unable process it.
Until I solidly said that if I was not s
I have been chasing this branch for a couple of days and was resisted in getting a legitimate service, which is encashment of a cheque, since there was an issue with a newly joined staff who was unable process it.
Until I solidly said that if I was not served, I would raise a complaint, so I was referred to Mr. Abdul Haq at that time, who promised to solve this issue, and he went himself to pass the transaction, but he seems to find a technical fault yaht did not allow him to finalise my issue, so he asked me to leave till I get a call from him.
Likely, I received a call next day confirming that my issue is resolved, but I need to meet him or the other manager if I came in another shift.
Today, I came at 02:40 PM, and asked about Mr. ABDUL Haq, so i was told Kamal os there as a replacement in the shift, so I kept waiting for him to be free as I was in queue waiting to reach my turn as 03 others were waiting for him.
At 03:07 PM, he asked me what my issue was, so I told him the full story, ehile I was taling to him he told the Security Guard to shut the queue machine, and not to give any tokens to any customers, then directly he told me that at 03:30 PM they change the shift, and I have to come back at 04:00 PM to take a token once they reopen to be served.
I told him that I came to the branch 27 minutes back waiting in queue to talk to you, so why shall I come back at 04:00 PM, instead of giving me the priority to have my service done since the issue is from your bank, and I'm in the branch prior time.
In a very cold language, Super Visor Kamal responded that if you want the service come after 04:00 PM, so I said I will not come back here, but I will raise this to your management, and will pit it as a review on Google, which it turn that it did not have any value to what I have said.
Anyhow, I just wanted to highlight that I have received the worst ever banking service in the entire life.
Take care and have a nice day.
Went through the reviews before writing mine, thought i was the only one with a bad experience. All i can say is ZERO costumer service, very disappointing
Went through the reviews before writing mine, thought i was the only one with a bad experience. All i can say is ZERO costumer service, very disappointing
Extremely Disappointing Service!
I am highly dissatisfied with this bank due to its consistently slow and inefficient service. When visiting the branch, we experienced significant delays. Despite this, the branch had only two operational counters, and th
Extremely Disappointing Service!
I am highly dissatisfied with this bank due to its consistently slow and inefficient service. When visiting the branch, we experienced significant delays. Despite this, the branch had only two operational counters, and the service was extremely slow. We waited for two hours just to obtain a liability letter, which is unacceptable for such basic requests
Disgusting queue! I came to pick up a letter and i had to wait at least 2h! It is ridiculous! No one is doing anything! Counters empty with employees just chatting around! Disgusting!
Disgusting queue! I came to pick up a letter and i had to wait at least 2h! It is ridiculous! No one is doing anything! Counters empty with employees just chatting around! Disgusting!
Extremely Disappointing Service!
I am very dissatisfied with this bank due to their consistently slow service. Simple tasks, like processing transactions or resolving inquiries, take an unreasonable amount of time. Waiting times at branches are frustratin
Extremely Disappointing Service!
I am very dissatisfied with this bank due to their consistently slow service. Simple tasks, like processing transactions or resolving inquiries, take an unreasonable amount of time. Waiting times at branches are frustratingly long, and even online support is unresponsive. It’s clear that customer convenience is not a priority. I wouldn’t recommend this bank to anyone looking for efficiency and reliability.
Very bad experience to visit this branch. First of all they having shifting change and the token given guy didn’t gave us token on 3:15pm. 2nd we came 4pm we got token i had only 11 token behind. Poor customer service. Only 2 counters and too much slow
Very bad experience to visit this branch. First of all they having shifting change and the token given guy didn’t gave us token on 3:15pm. 2nd we came 4pm we got token i had only 11 token behind. Poor customer service. Only 2 counters and too much slow process. Waited 1 and half hour. Very bad service, poor service. Don’t want to visit. Bad experience. Thats is why i want to close my account every month deducting 26 AED. Not recommended.
After I visited this branch I understood why the reviews are so bad . Horrible service! The only one who is truly working is a security guy . He is so kind and helping everyone, unlike the employees of the bank , instead of greeting you the first thing th
After I visited this branch I understood why the reviews are so bad . Horrible service! The only one who is truly working is a security guy . He is so kind and helping everyone, unlike the employees of the bank , instead of greeting you the first thing they say is what you want , I’ve been waiting for 1 hour and 30 minutes to receive my service, and after my visit I really decided to change my bank
