Bank Name: Commercial Bank of Dubai P.J.S.C
Website: https://www.cbd.ae
Individual Banking: Yes
Corporate Banking: Yes
SWIFT Code: CBDUAEAD
Description: Established in 1969, CBD is a leading UAE bank offering comprehensive retail and corporate banking services. Known for innovative digital banking solutions and strong SME banking focus with extensive branch network across UAE.
Category: banks
For over five decades, the Commercial Bank of Dubai (CBD) has stood among the leading banks in UAE, delivering trusted financial solutions to individuals and businesses since its establishment in 1969. As a full-service institution, CBD excels in both personal banking UAE services and corporate banking UAE needs, offering tailored products ranging from everyday accounts to sophisticated business financing. Recognized for its strong SME banking UAE focus, the bank provides specialized support to small and medium enterprises through dedicated advisory services and competitive loan packages. With an extensive network of branches across the Emirates and innovative digital banking UAE platforms, CBD ensures accessibility whether you're managing finances from Dubai or Abu Dhabi. Their commitment to cutting-edge technology shines through features like seamless online banking UAE portals and mobile apps designed for secure, 24/7 transactions. Business clients appreciate CBD's corporate solutions, including trade finance, treasury services, and cash management tools that streamline operations. Meanwhile, retail customers benefit from attractive mortgage options, easy UAE bank account opening processes, and wealth management services. The bank's SWIFT code CBDUAEAD facilitates smooth international transfers, reinforcing its position in global finance networks. As one of the prominent Dubai banks with a growing reputation in Abu Dhabi banking circles, CBD combines local expertise with international standards. Whether you're comparing UAE banks for expats seeking multilingual support or businesses evaluating commercial banks UAE partnerships, CBD's comprehensive approach makes it a standout choice. Their ongoing investments in digital transformation and customer-centric innovations continue to set benchmarks in the competitive landscape of banking solutions UAE.
Reviews (25)
SUBIN JOSEPH
May 31, 2025·🌐 google
5.0
I had a great experience at the CBD Al Quoz branch near Equity Metro Station. The service was smooth and efficient. A special mention goes to Madam Sarah—she was exceptionally kind and professional, with a very pleasing and helpful attitude. Her assista
I had a great experience at the CBD Al Quoz branch near Equity Metro Station. The service was smooth and efficient. A special mention goes to Madam Sarah—she was exceptionally kind and professional, with a very pleasing and helpful attitude. Her assistance made the visit much more pleasant. Highly recommended!
Sarah Saleh sitting at Desk 8 in the CBD Al Quoz Branch is by far the best person I've ever dealt with at the bank. The perfect Relationship Manager! Quick, Personable and Professional. A pleasure to deal with... "take a leaf out of her book..." :)
Sarah Saleh sitting at Desk 8 in the CBD Al Quoz Branch is by far the best person I've ever dealt with at the bank. The perfect Relationship Manager! Quick, Personable and Professional. A pleasure to deal with... "take a leaf out of her book..." :)
So here’s the thing, I never thought I would be posting a five star review for service at a bank. Like many of us in Dubai I have dealt with many banks and it’s frankly painful, cumbersome (to be polite) and impersonal. It’s true, as some have poste
So here’s the thing, I never thought I would be posting a five star review for service at a bank. Like many of us in Dubai I have dealt with many banks and it’s frankly painful, cumbersome (to be polite) and impersonal. It’s true, as some have posted, the bank internal policies don’t make sense, and seem illogical at times. Particularly when buying or selling a property the whole system between banks should be more efficient, more transparent and clear. Each bank has different policies and they simply don’t marry up.
I wonder how much that costs the economy due to the simple deals that fall through due the lack of speed, accountability and alacrity that banks have when dealing with such matters.
However, I am delighted to post five stars here as the team on the ground at Al Quoz has been wonderful, kind, patient and made a massive difference to my transaction actually getting completed on time.
A special mention goes to Sarrah who is a testament as to how great customer service can make a massive impact. My sincere thanks to her and all involved.
Despite the unfortunate circumstances that forced me to close my account at CBD, I've never dealt with a smoother an exceptional service like I experienced today with their representatives Mr. Lalic. True professional. 🙏🏻 Thank you
Despite the unfortunate circumstances that forced me to close my account at CBD, I've never dealt with a smoother an exceptional service like I experienced today with their representatives Mr. Lalic. True professional. 🙏🏻 Thank you
The worst bank I’ve ever dealt with – CBD Dubai Bank.
I’ve been using this bank for 5 years, and honestly, I’ve never seen such poor service. First of all, they have almost no ATMs in the city. If you need to deposit cash or send money to someone
The worst bank I’ve ever dealt with – CBD Dubai Bank.
I’ve been using this bank for 5 years, and honestly, I’ve never seen such poor service. First of all, they have almost no ATMs in the city. If you need to deposit cash or send money to someone in cash, you’ll have to drive around the whole city just to find one of their 2 or 3 ATMs. It’s ridiculous. Other banks, like NBD, have ATMs literally everywhere – super easy and convenient.
Second, I made an international transfer on Friday, and today is already Monday, and still no update, no money sent, nothing. They claim international transfers take “up to 3 working days” – seriously? This is 2025.
To make it worse, I always used the PaySend app for fast international transfers — it was instant and reliable. Then one day, it just stopped working. I contacted PaySend and they told me the issue is from my bank’s side. I called CBD Bank, and they said for “security reasons” my bank (CBD) blocked it. And now I can’t even send money through PaySend.
Unacceptable. I’m beyond frustrated. CBD needs to seriously upgrade their services or risk losing loyal customers.
Very slow process and everything is manual. For everything you have to visit the branch. Employees in branch work on their own pace irrespective of crowd waiting. Hope i will never bank with CBD again.
Very slow process and everything is manual. For everything you have to visit the branch. Employees in branch work on their own pace irrespective of crowd waiting. Hope i will never bank with CBD again.
The WORST bank in Dubai. Terrible service, everywhere constantly charges and fees, slow, stupid support.
If you want to open account- you can do online. If you want to close - visit branch. Or charges > 100 AED.
NEVER come to this bank. Never accept any o
The WORST bank in Dubai. Terrible service, everywhere constantly charges and fees, slow, stupid support.
If you want to open account- you can do online. If you want to close - visit branch. Or charges > 100 AED.
NEVER come to this bank. Never accept any offers, everything is lie.
Operation process is too much slow, token system is not organized. No proper guidance from 1st point of contact. Overall a messy environmemt, no staff has value for customers time.
Operation process is too much slow, token system is not organized. No proper guidance from 1st point of contact. Overall a messy environmemt, no staff has value for customers time.
I have visited 3 time.. for just closing my account.. but still suffering for closing account.. the charge increase every month AED105.. now it's 500+.. very unprofessional people working there
Very bad service 😔
I have visited 3 time.. for just closing my account.. but still suffering for closing account.. the charge increase every month AED105.. now it's 500+.. very unprofessional people working there
Very bad service 😔
Worst banking experience ever - no offers were provided , despite the fact that the STL, home loan, and credit card criteria were met - no mercy citing technical reasons. failed to follow the re-payment schedule, and charged higher interest rates . prop
Worst banking experience ever - no offers were provided , despite the fact that the STL, home loan, and credit card criteria were met - no mercy citing technical reasons. failed to follow the re-payment schedule, and charged higher interest rates . property insurance increased despite a different percentage agreed upon on the FOL, and I am in the process of moving to a different bank.
The worse banking experience, I have visited this bank to deactivate my bank account September 2024. I was told by the receptionist that the procedure hs been done your bank account will automatically deactivate within 2 month and still I'm getting charge
The worse banking experience, I have visited this bank to deactivate my bank account September 2024. I was told by the receptionist that the procedure hs been done your bank account will automatically deactivate within 2 month and still I'm getting charged 105AED every month. It's clearly a fraud I've followed up via mail still no response yet.
Their bank policies are weird. Even if you are having the authorisation letter from the company, they will call again the owner for confirmation. If they have to call, what is the use of this letter and stamp ?.
Bank employees are worser than that
One wil
Their bank policies are weird. Even if you are having the authorisation letter from the company, they will call again the owner for confirmation. If they have to call, what is the use of this letter and stamp ?.
Bank employees are worser than that
One will say one rule other will say another
Totally confusing the customers and the other side the bank will charge the penalty
Customer service are acting like the sales people who gaining the money for banks.
Please send all of your customer service team to Emirates NBD for a month training, they will teach you that how to deal and handle a customer in a proper way
Pathetic
Totally Rust staff Attitude Like A jail And Also don’t know how to work I need manger cheque she (JAWAHER SALMEEN). Make i cheque in from my account To my name After that she said Its not My mistake i paid for 1 manger cheque 2 times 158 AED Totally mon
Totally Rust staff Attitude Like A jail And Also don’t know how to work I need manger cheque she (JAWAHER SALMEEN). Make i cheque in from my account To my name After that she said Its not My mistake i paid for 1 manger cheque 2 times 158 AED Totally money & time wasted Don’t Recommend
Very poor service. I’m trying to call the bank since hours with no representative taking the call. It’s been since the morning. I really need help with an urgent matter and can’t reach anyone!!! Very annoying indeed!
Very poor service. I’m trying to call the bank since hours with no representative taking the call. It’s been since the morning. I really need help with an urgent matter and can’t reach anyone!!! Very annoying indeed!
Worst bank ever existed in the history which charges you 105 every month for not maintaining 5,000 AED in your account. Dear looters, not everyone earns 5000 in a month and mostly people earn even less than half of what you require us to deposit in accoun
Worst bank ever existed in the history which charges you 105 every month for not maintaining 5,000 AED in your account. Dear looters, not everyone earns 5000 in a month and mostly people earn even less than half of what you require us to deposit in account. Looks like, because of your policy, soon you will have to shut your bank
Call the call center to inquire how to close my account. they say go to a branch for immediate closure. Came to this branch on a Saturday last week, they say come back next week our system is down or wait 6 months and it will close automatically. Come bac
Call the call center to inquire how to close my account. they say go to a branch for immediate closure. Came to this branch on a Saturday last week, they say come back next week our system is down or wait 6 months and it will close automatically. Come back the following week (today) take a token, get called, and i ask to close my account immediately, im told to go to reception. Go to the reception, where im told we dont do account closures here, just dont use your account for 2 months it will close on its own. Why all this misinformation, and why tell me to come back after a week, or even send me to reception if you dont even offer the service im looking for. The impression is your team either have no clue about procedures or are just plain lazy.
My experience with this bank has been very poor and frustrating. Nearly impossible to do anything at the bank branch and the customer service agents are not pleasant. I have now not been able to access my accounts for 5 days. Stopped by the branch and was
My experience with this bank has been very poor and frustrating. Nearly impossible to do anything at the bank branch and the customer service agents are not pleasant. I have now not been able to access my accounts for 5 days. Stopped by the branch and was met by a customer service person who did not bother to understand the issue. Went upstairs to inquire about my mortgage and some man told me to sit in a free office...I was completely ignored for 20 minutes as people just walked by. I finally left. I cannot wait to get away from this bank.
Trying to call the customer service 600 575 556 since 20 days. Waiting of more than 30 minutes every time. Even after requesting a call back, no one contacted. And email reply came after 3 days, mentioning send email from your registered email. The same e
Trying to call the customer service 600 575 556 since 20 days. Waiting of more than 30 minutes every time. Even after requesting a call back, no one contacted. And email reply came after 3 days, mentioning send email from your registered email. The same email address updated in the system and even they are sending statement to that same email.
Worst experience just wants to cancel the card only…….
Disappointing Customer Service Experience
I recently had the unfortunate experience of interacting with a customer service representative at this branch, and it was nothing short of disappointing. The encounter left me feeling frustrated and dissatisfied
Disappointing Customer Service Experience
I recently had the unfortunate experience of interacting with a customer service representative at this branch, and it was nothing short of disappointing. The encounter left me feeling frustrated and dissatisfied due to the employee's rude behavior, lack of accommodation, and failure to provide clear instructions.
From the moment I approached the representative, it was evident that they had little interest in assisting me. Their demeanor was dismissive, and they seemed more preoccupied with their own tasks than addressing my concerns. When I attempted to explain my issue, the employee was impatient and did not bother to listen attentively, displaying a blatant disregard for customer needs.
Furthermore, when I requested assistance with a banking transaction, the representative was unhelpful and failed to provide adequate guidance. Instead of offering solutions or clarifying the process, they simply brushed off my inquiries with vague responses, leaving me feeling confused and uncertain about the next steps.
What struck me most was the complete lack of professionalism and empathy displayed by the customer service employee. Their attitude towards customers was discourteous, and it was evident that they lacked the necessary skills to effectively communicate and assist clients.
In conclusion, my encounter with the customer service representative at [Bank Name] was highly disappointing. Their rude behavior, lack of accommodation, and failure to provide proper instructions reflect poorly on the bank's commitment to customer satisfaction. It is imperative that steps be taken to address such deficiencies in service quality to ensure a more positive and fulfilling banking experience for all customers.
Very bad service security unprofessional they don't know how to deal with customers
Ramadan timing 8am to 3:30 pm but they close 2:25pm
Very bad experience I visit 03.04.2024 at 2:23pm
Very bad service security unprofessional they don't know how to deal with customers
Ramadan timing 8am to 3:30 pm but they close 2:25pm
Very bad experience I visit 03.04.2024 at 2:23pm
