Bank Name: CitiBank N.A.
Website: https://www.citibank.ae
Individual Banking: Yes
Corporate Banking: Yes
SWIFT Code: CITIAEAX
Description: Global bank with presence in UAE since 1964, offers comprehensive banking services. Provides premium banking, corporate banking, trade finance, and treasury services with global connectivity.
Category: banks
Citibank N.A. has been a trusted name in UAE banking services since establishing its presence in 1964, offering comprehensive financial solutions for both individuals and businesses. As one of the leading banks in UAE with global connectivity, Citibank provides premium personal banking UAE options including innovative digital banking UAE platforms, competitive UAE bank loans, and tailored wealth management services. For corporate clients, their expertise shines through specialized corporate banking UAE solutions covering trade finance, treasury services, and strategic cash management – making them a top contender among the best business bank UAE options. With the SWIFT Code CITIAEAX facilitating seamless international transactions, Citibank meets the needs of expatriates and multinational enterprises through its UAE banks for expats programs and cross-border banking capabilities. What sets this institution apart in the UAE banks list is its unique combination of local market knowledge backed by Citigroup's worldwide network, ensuring clients receive globally informed yet regionally optimized services. Beyond traditional offerings, they stay ahead in the digital banking UAE space with secure online banking UAE portals and mobile apps that simplify account management. Whether you're comparing UAE bank account opening procedures or seeking reliable commercial banking partners, Citibank's long-standing reputation and Central Bank-approved operations make it a preferred choice for those seeking stability and innovation. Their dual focus on individual banking UAE needs and comprehensive corporate solutions positions them as a versatile financial partner for diverse clients in Dubai, Abu Dhabi, and across the Emirates.
Reviews (25)
B.E M
Nov 14, 2023·🌐 google
5.0
I have been banking in the UAE for as along as i had my business here . My City bank relationship is fairly new but it has exceeded my expectations. I had few requests ( major and minor) and they were both met with absolutely perfection . I went to the br
I have been banking in the UAE for as along as i had my business here . My City bank relationship is fairly new but it has exceeded my expectations. I had few requests ( major and minor) and they were both met with absolutely perfection . I went to the branch and the Manager Mr Kiani asked me about my request and took care of it on the spot . I went few days after for another issue and the whole team was above and beyond perfect. Important to say i came on the weekend when it was less busy and hectic for everyone.
I am very pleased with the service and thankful for everyone at Al wasl branch .
Parking is nearly impossible to find if you are not a gold customer for which valet parking is available. The staff is well trained and handle your queries and provide services in a professional manner. However, the MOE branch needs a total revamp of the
Parking is nearly impossible to find if you are not a gold customer for which valet parking is available. The staff is well trained and handle your queries and provide services in a professional manner. However, the MOE branch needs a total revamp of the staff and the branch look. The staff at this branch is not focused on cutomers or customer service but mostly unavailable for some personal reasons.
I came to deposit money for a credit card and found that the team here were very ill informed and then I was directed to the customer service manager who used a loud and heavy tone with me as she wanted to assert her authority and left me with limited op
I came to deposit money for a credit card and found that the team here were very ill informed and then I was directed to the customer service manager who used a loud and heavy tone with me as she wanted to assert her authority and left me with limited options without the willingness to hear my situation and only recanting charter statements and then belittled me by stating I wasn't an account holder which I felt was very demeaning. This branch ratings speaks alot for the quality of service provided. My child also told me that the lady was loud and bossy. Children know better it seems. Anyways the experience at the facility is better when it's closed.
This is the worst bank ever , your money not save with them , they will take your money even through illegal ways
They called me to convince me to renew my card with fees worth of aed 1000 against some points that i can benefit from then after 1 month the
This is the worst bank ever , your money not save with them , they will take your money even through illegal ways
They called me to convince me to renew my card with fees worth of aed 1000 against some points that i can benefit from then after 1 month the blocked my card and didn’t unblock till today , and i keep telling them for 5 months that i don’t want the card but only to get my points in cash but still no response, it is simply money stealing bank so take care don’t ever open bank account or card there
Citibank doesn't care much about his Customers. I've been banking with Citi for the last 8 year and I was a good customer brining a lot of business to Citibank. Regardless of that the bank simply blocked my account without any explanations. Later after co
Citibank doesn't care much about his Customers. I've been banking with Citi for the last 8 year and I was a good customer brining a lot of business to Citibank. Regardless of that the bank simply blocked my account without any explanations. Later after couple of weeks they requested to update KYC, which I did. But till now after 5 months of waiting, they haven't unblocked my account and never explained what is missing in my documents. It's like talking to a wall.
Poor banking partner. My experience with Citibank has been disappointing. While the Citigold reception staff are courteous and helpful, the overall banking operations are subpar. I faced issues with missing investment payouts, and upon inquiry, was told
Poor banking partner. My experience with Citibank has been disappointing. While the Citigold reception staff are courteous and helpful, the overall banking operations are subpar. I faced issues with missing investment payouts, and upon inquiry, was told I needed to collect a cheque in person. When I did, the cheque was over seven months old—and no other bank would accept it. Why Citi couldn’t simply deposit it into my account remains a mystery.
To make matters worse, my account was blocked because Citibank’s verification machine couldn’t read my UAE ID. Every other bank verifies using UAE Pass—but Citi seems to be a few years behind. This kind of outdated process is unacceptable in today’s banking environment.
There has been pathetic follow-up, unnecessary account restrictions, and a clear drop in service after account opening. They’re super active and eager during onboarding, but it’s all downhill from there.
This was a mistake, and I’m now in the process of closing my account. Once bitten, twice shy.
If I could I would rated it as negative 100. Worst bank ever..... The two front desk ladies have no respect to customers. They would rather let customers wait for 10-20 mins while they are doing their own stuff or being idle. Their required document for
If I could I would rated it as negative 100. Worst bank ever..... The two front desk ladies have no respect to customers. They would rather let customers wait for 10-20 mins while they are doing their own stuff or being idle. Their required document for opening a bank accout kept changing every time I went there. They are also quite rude and arragant. Do NOT ever think of using Citi's service.
Worst customer service, instead of sorting the main concern they’re too pushy to get a new card, they should listen to the customer concern not us listening with them! I know you have a target but please not all customer wants that! We just want the di
Worst customer service, instead of sorting the main concern they’re too pushy to get a new card, they should listen to the customer concern not us listening with them! I know you have a target but please not all customer wants that! We just want the direct answer! I have been calling you about my concern for 2 weeks!
I wish there was a zero rating. WORST BANK AND BRANCH EVER. I don't even have the energy to give the long summary of the issues I faced with them and how unprofessional and inhumane thid bank is. STAY AWAY
I wish there was a zero rating. WORST BANK AND BRANCH EVER. I don't even have the energy to give the long summary of the issues I faced with them and how unprofessional and inhumane thid bank is. STAY AWAY
Avoid all from Citibank uae don’t open account biz or personal this is not a bank they act like …. Pls avoid it’s my advice u can do all what u need with local banks … at higher supper good services… ground staff, managers at Citibank no one w
Avoid all from Citibank uae don’t open account biz or personal this is not a bank they act like …. Pls avoid it’s my advice u can do all what u need with local banks … at higher supper good services… ground staff, managers at Citibank no one will follow you… good luck
Bitter experience at the reception. Made to wait 45 mins without any update. On enquiring they inform me that their team is not responding to their emails. The staff don’t respond to each other within the bank, what responses can the customers expect!!
Bitter experience at the reception. Made to wait 45 mins without any update. On enquiring they inform me that their team is not responding to their emails. The staff don’t respond to each other within the bank, what responses can the customers expect!!
I went on the Citibank website, found the information of exactly what I need to open an account. Showed up in person with my husband to open the account. We were told we needed to provide a whole other set of information.And they are the one who decides w
I went on the Citibank website, found the information of exactly what I need to open an account. Showed up in person with my husband to open the account. We were told we needed to provide a whole other set of information.And they are the one who decides what documents we need to provide.
The lady was arrogant and was passive aggressive. We left the bank with zero desire to
open a bank account.
Worst bank ever in all aspects.
Not sure why they service in Dubai
1- no personal loan
2- no offers for credit cards everything must be paid
3- I updated my online profile to suddenly receive a msg that my card is blocked without any pre notice
I called
Worst bank ever in all aspects.
Not sure why they service in Dubai
1- no personal loan
2- no offers for credit cards everything must be paid
3- I updated my online profile to suddenly receive a msg that my card is blocked without any pre notice
I called the customer service :
First time they said the system is updating
Second time after a week they said the system did not get my update and I had to wait 5 additional days.
Unprofessional support that doesn’t not give the correct information
I am deeply frustrated with Citibank’s service. My cards were unexpectedly blocked, citing outdated information, even though I had already verified my details through their app. This issue seems to be a result of a system error on their part, yet I was
I am deeply frustrated with Citibank’s service. My cards were unexpectedly blocked, citing outdated information, even though I had already verified my details through their app. This issue seems to be a result of a system error on their part, yet I was left inconvenienced with no clear resolution. The handling of this situation is far below the standards I expected from a reputable institution.
Additionally, the wait time for phone banking is completely unacceptable, often exceeding 15 minutes. It’s disheartening to see a company of this calibre leading the way in poor customer service. This experience has been nothing short of disappointing.
This bank has been getting progressively worse as time goes by, in particular, its customer service. X2 35 min call waiting and ultimately I gave up trying to reach someone for an urgent enquiry. Choose another bank to bank with, I'll be doing the same.
This bank has been getting progressively worse as time goes by, in particular, its customer service. X2 35 min call waiting and ultimately I gave up trying to reach someone for an urgent enquiry. Choose another bank to bank with, I'll be doing the same.
The worst bank I have ever seen in my life.
Udpt
Unfortunately, I have no desire to write complaints to your support service and waste my time on it. Being a client of another bank, I wanted to withdraw money from your bank's ATM in the Mall of the Emira
The worst bank I have ever seen in my life.
Udpt
Unfortunately, I have no desire to write complaints to your support service and waste my time on it. Being a client of another bank, I wanted to withdraw money from your bank's ATM in the Mall of the Emirates, the ATM blocked the card, I called the support service, it was Friday, the next week I was at work. As I was told at the branch of your bank, my card was cut up 2 working days after it was blocked in the ATM. The worst service, they caused me a lot of problems and I wasted a lot of time, I do not recommend, I avoid this bank
I am following to get my bank clearance letter from CITI Bank since 20days, honestly saying it is worst bank in UAE apart from other Banks. Whatever amount they ask me to paid everything is done. when I made the calls to customer care they saying 4to 5wo
I am following to get my bank clearance letter from CITI Bank since 20days, honestly saying it is worst bank in UAE apart from other Banks. Whatever amount they ask me to paid everything is done. when I made the calls to customer care they saying 4to 5working days which is not happened since 20days.
Worse bank in my life!!!! 😡😡😡 being a customer for last 17 years, bank decided to froze my money and disconnect me from everything by just sending 1 email in busiest time of my school life and I am mother of 3, when I raised the complain and sent
Worse bank in my life!!!! 😡😡😡 being a customer for last 17 years, bank decided to froze my money and disconnect me from everything by just sending 1 email in busiest time of my school life and I am mother of 3, when I raised the complain and sent email no one replied to me during a week time, I can’t use not my account, not my credit card, I can’t pay people, I am stuck and just because all I had to reply is to send my renewed 2 docs, which I did sent and still no one moved or do action. No loyalty, no reply, extremely upset and would never recommend to anybody. Till tears and super stress they made to me.
Literal trash human beings handling your account when you’re a HNW individual. I can’t even imagine how bad it must be for regular account holders. Relationship managers and the help line are about as useful as an unplugged table lamp. They won’t ev
Literal trash human beings handling your account when you’re a HNW individual. I can’t even imagine how bad it must be for regular account holders. Relationship managers and the help line are about as useful as an unplugged table lamp. They won’t ever answer your calls or texts, but that’s to be expected when apparently the training they go through is being dropped on their damn heads. I highly recommend you stay away from this bank especially if you have any considerable wealth.
A truly truly bad bank. Terrible service. Terrible attitude towards the customer. No desire to help solve problems. And when you get angry after running out of options, they will tell you it's your fault as you are angry. Avoid, there are way better banks
A truly truly bad bank. Terrible service. Terrible attitude towards the customer. No desire to help solve problems. And when you get angry after running out of options, they will tell you it's your fault as you are angry. Avoid, there are way better banks in the UAE
Poor service!! Applied for a credit card product of theirs which all requirements were met on the online application, the process took 4 weeks, nothing on the online application was reviewed as I had to provide all information again, over 15 phone calls a
Poor service!! Applied for a credit card product of theirs which all requirements were met on the online application, the process took 4 weeks, nothing on the online application was reviewed as I had to provide all information again, over 15 phone calls and countless documents to be provided. All for them to reject the application due to my company using a mobile number on the trade licence instead of a land line number.
Waste of time and will chose to stay far away from Citibank for both my personal banking and business banking needs into the future.
The customer service at the counter was exceptionally impolite when I inquired about opening a current account. Upon requesting a list of the requirements for account setup, their response was dismissive, stating, 'It's straightforward; remember it.' Regr
The customer service at the counter was exceptionally impolite when I inquired about opening a current account. Upon requesting a list of the requirements for account setup, their response was dismissive, stating, 'It's straightforward; remember it.' Regrettably, this experience led me to switch to another bank with superior service and faster assistance, causing you to lose a loyal long-term customer.
Worst bank i ever experienced. In spite im a citigold private client, nothing could be solved through relationship manager. Sometimes she answers with a week delay, sometimes don’t at all. Raising a complaint means her boss will forward your message to
Worst bank i ever experienced. In spite im a citigold private client, nothing could be solved through relationship manager. Sometimes she answers with a week delay, sometimes don’t at all. Raising a complaint means her boss will forward your message to her and thats it.
Last case: i had fraud transactions on my credit card, couldn’t break through the call center nor through relationship manager. Finally after a week of endless conversations i visited this branch and you know what? Answer is “you can do it through call center”.
Worst bank ever. They incorrectly charged me more than 12k in credit card interest and fees. Over a month and many calls and emails with no resolution. I was forced to pay up to keep my credit score. I asked for the card to be closed and cancelled. Still
Worst bank ever. They incorrectly charged me more than 12k in credit card interest and fees. Over a month and many calls and emails with no resolution. I was forced to pay up to keep my credit score. I asked for the card to be closed and cancelled. Still they wouldn’t do it despite multiple follow ups. Still they had the audacity to email me stating that the matter is resolved. Clearly they want to report top customer service scores to their management while cheating their customers. Never again Citibank. Stay away and don’t bother. Worst bank ever.
