Bank Name: Al Maryah Community Bank L.L.C.
Website: https://www.mbank.ae
Individual Banking: Yes
Corporate Banking: Yes
SWIFT Code: AMCBAEAA
Description: Community bank established in 2021, focuses on serving local UAE community with personalized banking services and innovative digital solutions.
Category: banks
Al Maryah Community Bank L.L.C. has quickly become a trusted name among banks in UAE since its establishment in 2021, offering tailored financial solutions for both individuals and businesses. Catering specifically to the local community, this forward-thinking institution combines personalized service with cutting-edge digital banking platforms to meet diverse client needs. Whether you're looking for comprehensive personal banking UAE services like savings accounts and convenient online tools or require specialized business banking UAE solutions including corporate accounts and commercial financing, Al Maryah delivers with a focus on flexibility and innovation. Clients appreciate the bank's commitment to understanding local market dynamics while maintaining international banking standards through its SWIFT Code AMCBAEAA for secure global transactions. The bank stands out for its hybrid approach – blending traditional relationship-based banking with modern technologies like mobile apps and AI-driven financial insights. For entrepreneurs and established corporations alike, Al Maryah offers customized credit facilities, treasury management, and dedicated relationship managers who streamline complex financial operations. Individuals benefit from competitive rates on mortgages, auto loans, and investment products designed for UAE residents. What truly sets this community-focused bank apart is its responsiveness to customer needs, demonstrated through extended service hours and multilingual support staff. As one of the newer yet rapidly growing UAE banking services providers, Al Maryah Community Bank maintains a strong emphasis on financial education, regularly hosting workshops to empower clients in making informed decisions. With robust online banking UAE capabilities that ensure 24/7 account access and seamless digital transactions, the bank successfully bridges convenience with personalized attention. Visit mbank.ae to explore how this dynamic institution continues to redefine banking excellence while contributing to the economic growth of the Emirates.
Reviews (25)
Mo Al-Saleh
Feb 27, 2025·🌐 google
5.0
Due to mariam alis help and kind help she mad this entire experience amazing - she should be part of the leadership team so she can teach other people of great professional manners and how to treat customers in such a amazing way.
She is great you guys
Due to mariam alis help and kind help she mad this entire experience amazing - she should be part of the leadership team so she can teach other people of great professional manners and how to treat customers in such a amazing way.
She is great you guys should heavily reward her
I don't know what the other people say about MBank but this is one of the smoothest bank app i ever had. Easy registration. I also tried to call their hotline to ask on something and immediately someone attended my call. No waits or AI voices. Highly reco
I don't know what the other people say about MBank but this is one of the smoothest bank app i ever had. Easy registration. I also tried to call their hotline to ask on something and immediately someone attended my call. No waits or AI voices. Highly recommended for people who doesn't want a bank with maintaining balance.
Small but cheerful branch. My debit card was issued and activated in 3 min! No waiting and chasing like in other banks. Staff is always welcoming and ready to help, even security is friendly and engaged. Ms. Maryam is an absolute gem of a customer service
Small but cheerful branch. My debit card was issued and activated in 3 min! No waiting and chasing like in other banks. Staff is always welcoming and ready to help, even security is friendly and engaged. Ms. Maryam is an absolute gem of a customer service! Opened even on Sunday!
We had heard very positive feedback about your bank, which encouraged us to open an account. We were pleased to receive the debit card promptly; however, we are now facing issues that are causing disappointment and concern.
One of my friends is facing an
We had heard very positive feedback about your bank, which encouraged us to open an account. We were pleased to receive the debit card promptly; however, we are now facing issues that are causing disappointment and concern.
One of my friends is facing an issue while trying to request a cheque book through the mobile app. The app only shows the option for a 10-leaflet cheque book, whereas the options for 25 and 50 leaflets are missing.
Furthermore, when attempting to proceed with the 10-leaflet option, an error message appears saying "Failed Error." Multiple attempts have been made to reach your helpline, but despite waiting 10–15 minutes each time, no representative has answered the call.
We also tried using the "Contact Us" option, and the response received mentioned a 48-hour timeframe for someone from your team to get in touch. However, no follow-up has been made so far.
This experience is quite disappointing. Kindly look into the matter and resolve the issue as soon as possible.
The lady Madona in the branch mall of emirates is very nice and friendly.
But the bank itself is very bad they took one week just to activate my account and the digital consumer service is very bad also, they confirm you an information without being sure
The lady Madona in the branch mall of emirates is very nice and friendly.
But the bank itself is very bad they took one week just to activate my account and the digital consumer service is very bad also, they confirm you an information without being sure of it.
I am trying to call them since 3 week before no one is answering the calls because I transferred 100 Aed but still I didn’t received to my account it’s really bad I am not recommending to anyone that
don’t open any bank account here
I am trying to call them since 3 week before no one is answering the calls because I transferred 100 Aed but still I didn’t received to my account it’s really bad I am not recommending to anyone that
don’t open any bank account here
Good morning. I am having an issue with my account. I opened it two weeks ago, but I have not yet received my ATM debit card. I cannot operate my account without it. I have tried calling customer care, but no one is answering. I have also sent an email,
Good morning. I am having an issue with my account. I opened it two weeks ago, but I have not yet received my ATM debit card. I cannot operate my account without it. I have tried calling customer care, but no one is answering. I have also sent an email, but I only receive an automated reply. I would like to resolve this issue.
absolutely avoid this bank. Very deceptive and cunning. Miss commitment and corrupt. They say account is zero balance and no minimum salary but they don't tell you that you will still get hit with a negative balance only for a single month and guess the a
absolutely avoid this bank. Very deceptive and cunning. Miss commitment and corrupt. They say account is zero balance and no minimum salary but they don't tell you that you will still get hit with a negative balance only for a single month and guess the amount. 130+ AED.
submitted email and no satisfactory response and result. Plus the account closure fee is also there. absolutely worst experience with this one.
Very disappointed with the experience so far. I opened an account with Al Maryah Bank over two weeks ago, and the status still shows "waiting for approval." I haven’t received my debit card, no one responds to emails, and customer service doesn’t pick
Very disappointed with the experience so far. I opened an account with Al Maryah Bank over two weeks ago, and the status still shows "waiting for approval." I haven’t received my debit card, no one responds to emails, and customer service doesn’t pick up calls. Extremely poor communication and follow-up.
The banking relationship that ended before it started! Opened a saving account on the app, which was so user friendly and lived up to the expectations from a 100% digital bank. However, things went south thereafter. I was expecting to receive my debit car
The banking relationship that ended before it started! Opened a saving account on the app, which was so user friendly and lived up to the expectations from a 100% digital bank. However, things went south thereafter. I was expecting to receive my debit card soon. Waited a couple of days. Got a call instead asking for my Labor Contract. Sent it. Waited some more. Sent an email to ask status. No response. Reminder. no response. Called the Call Center after a few days. Couldn't get through, pressed the option to get a call back. No call back received. Called again next day, got through. Call Center said everything is in order, promised that account will be activated in 24 hours. Waited 24 hours, no activation. Instead got an email asking for more documents (bank statement, salary certificate). All this for a Savings Account. I swear I got a credit card once from a bank that only saw my Emirates ID! Two weeks total wasted on this effort. I told them I don't need the account, thank you very much. Very disappointed.
04/06/25 Update: as of today I have sent a total of 10 emails asking for this account to be closed. These emails have been marked to their customer service and complaint email addresses. Today, I finally got a response, which had nothing to do with my 10 emails, it was an automated reminder asking me to send more documents!! It seems all emails to customer service and complaints end up in a junk folder somewhere before being deleted.
Worst experience they debit card is free and zero balance account,but after order the card they charged me 26.25 aed for card ,when opening account it's shows it's zero balance account now they are charging me 26 aed as fine now I paid all 78 aed and trie
Worst experience they debit card is free and zero balance account,but after order the card they charged me 26.25 aed for card ,when opening account it's shows it's zero balance account now they are charging me 26 aed as fine now I paid all 78 aed and tried to cancel the account but they are rejecting my request and I can't connect to their customer service too..they said Thier customer service will contact me with in 48 hours ,I didn't get any call till now...also they don't have any branch in Sharjah ,fraud bank I ever seen in my life...
I am facing the issue of negative balance ..I never used the account from day one because it was reflecting minus balance on it..I also complaint on customer care but no response...visited the imo branch also told them the same ...and they told me the neg
I am facing the issue of negative balance ..I never used the account from day one because it was reflecting minus balance on it..I also complaint on customer care but no response...visited the imo branch also told them the same ...and they told me the negative bance will not increase and I checked it now it's still increasing...bad service misinformation....central bank of uae should take this account it is happng with others alose...zero star for this bank
The worst bank in the whole universe is still much better than Al Maryah bank (everything wise). From customer service to technical issues, and from arbitrary fees to shameless policies. Al Maryah Bank steals from its customers in the name of "bank polici
The worst bank in the whole universe is still much better than Al Maryah bank (everything wise). From customer service to technical issues, and from arbitrary fees to shameless policies. Al Maryah Bank steals from its customers in the name of "bank policies" and refuses/ignores every single complaint.
Worst bank you can ever open an account in 20+ years in Dubai never have I ever seen, heard or had issues with a bank like this. Blocked my account by themselves blamed me for it as in I blocked it, stole money from my account without any explanation, ema
Worst bank you can ever open an account in 20+ years in Dubai never have I ever seen, heard or had issues with a bank like this. Blocked my account by themselves blamed me for it as in I blocked it, stole money from my account without any explanation, email, even on the app to show why money was deducted and for what. Raised a complaint and one whole week passed no results. Told me that the placed order for another bank card again stole money from my account without my consent, then said this is service charge. Waited a week for the new card to come today we call and they’re saying yeah now you need to order a physical card to again take money from the account. Shut the phone and called again another agent said the delivery company didn’t deliver but your card has been issued??!!! They are stealing from peoples account under untrue policies. Do not DO NOT open an account with them, only a headache. Their card doesn’t even work in 90% of places when you want to make a purchase, it continuously gives error. 2 weeks of just headache and they’re all over the place no proper system, no proper staff, application shows one thing messages another. Unreal, worst bank in all of UAE. Save yourself the headache! And according to central bank policies and the law they MUST send an email to announce the policy changes however evident from the other reviews no one including myself has received any email regarding this change in policy, as they stated email was sent on September 2024! So in technicality they are withdrawing from peoples accounts illegally labeling it “policy”. I have other accounts in other banks and they explicitly always without a doubt send an email out regarding any major or minor changes with in the bank that affects consumers. (CBUAE Circular No. 8/2021). Spoke to another agent and instead of the bank taking responsibility for the distress they’ve caused, the agents is laughing at me while I’m voicing my concerns. The behavior and work etiquette of the bank is almost disturbing in the UAE. No respect for the laws nor consumer rights.
Hello everyone I want to close my account. Before 15 days I called bank I need to close my account but they are saying within 24/48hr we are connect with you. But no one responds. I already complen everyday but my account still not close. Very bad service
Hello everyone I want to close my account. Before 15 days I called bank I need to close my account but they are saying within 24/48hr we are connect with you. But no one responds. I already complen everyday but my account still not close. Very bad service. 😞😞😞😞😞. They are cutting my money from my account every day other day.
I don't know what's going on the bank, I want to close my account. Please tell me how to close my account if anyone knows.
Honestly with regrets and frustration. I regret using this bank. It’s over two months now. After i mistakenly sent 1,000 to wrong account. I called g back and I was told o can’t get it back. What is the money was more than that. No one is above mistak
Honestly with regrets and frustration. I regret using this bank. It’s over two months now. After i mistakenly sent 1,000 to wrong account. I called g back and I was told o can’t get it back. What is the money was more than that. No one is above mistake. So it the money was more than that you will tell me I can’t get it back. Worst customer service ever.. only to talk yet refuse to give solution. You saw the details of the wrong account. Yet nothing was done. I just lost a 1k… it’s really sad to experience things like this. 2 months now. My messages are there but no one replies me.
I have been trying to report an unauthorised transaction for the past few days and still have received no response. Keep in mind I have used virtually all communication methods available.
Absolutely no responses and no care at all for the situation we as
I have been trying to report an unauthorised transaction for the past few days and still have received no response. Keep in mind I have used virtually all communication methods available.
Absolutely no responses and no care at all for the situation we as customers are in. I also see it’s clear many others have dealt with this same issue.
Look below at how their chat services work, just look at the times and then the position in the queue.
My refund has been pending since March 2nd, far beyond the 7 to 14 working days timeframe. Despite my follow-ups, I still have no clear update on when the funds will be credited, which has been extremely frustrating.
I value good customer service and tra
My refund has been pending since March 2nd, far beyond the 7 to 14 working days timeframe. Despite my follow-ups, I still have no clear update on when the funds will be credited, which has been extremely frustrating.
I value good customer service and transparency, but this experience has been disappointing. The bank needs to improve its refund processing time and provide proactive updates to avoid unnecessary delays and frustration for customers.
I sincerely hope this issue is resolved soon.
Wanted to put 0 star, but there is no option.
I had a terrible experience with Al Maryah Community Bank, and I strongly advise others to stay away from this bank due to their unfair charges and lack of transparency.
1️⃣ Hidden Charges & Unnotified D
Wanted to put 0 star, but there is no option.
I had a terrible experience with Al Maryah Community Bank, and I strongly advise others to stay away from this bank due to their unfair charges and lack of transparency.
1️⃣ Hidden Charges & Unnotified Deductions
I opened a zero-balance debit account and did not make any transactions.
After a few months, I noticed the bank started deducting AED 26 per month, leading to a negative balance of -78 AED, even though I never used the account!
When I asked why, they said they had updated their terms & conditions, but I never received any notification about these changes.
2️⃣ False Information from Customer Support
Initially, customer care lied, saying the deductions included a 25 AED debit card delivery fee, but later, the manager completely denied this and gave a different excuse.
The fact that their own staff does not know the correct reason for the charges shows how unprofessional this bank is.
3️⃣ Misleading Monthly Statements
Even though my account is in negative balance, my monthly statements still show 0 AED!
The bank said the negative balance will only appear once I pay, which is completely illogical and misleading.
📢 Avoid this bank at all costs! They charge hidden fees, provide contradictory information, and are not transparent with their customers. There are much better banks in the UAE that won’t trap you with unfair policies like this.
🔴 If you are thinking of opening an account here – DON’T! You might end up paying for nothing, just like I did.
Edit: (After Bank's Reply)
Your response does not address the main concerns I raised.
1️⃣ Unfair Charges Without Proper Notification
You claim that the Monthly Non-Utilization Fee is part of the terms and conditions, but I never received any official notification about this update.
If this was a new policy, why wasn’t I informed properly instead of being silently charged?
2️⃣ Contradictory Information from Your Own Staff
Your customer support initially told me that part of the deduction was for a debit card delivery fee, which was later denied by the manager.
If your own employees don’t know the correct reason for the charges, how can customers trust your explanations?
3️⃣ Misleading Monthly Statements – Why Haven’t You Addressed This?
You completely ignored my concern about monthly statements still showing 0 AED balance even though my account is in negative balance.
A bank should provide accurate statements, not hide negative balances until payment is made. This is misleading and unethical banking practice.
🔴 Final Point:
Instead of giving a generic response, take real accountability for these issues. I have already filed a complaint with the UAE Central Bank, and I urge others to be cautious before banking with you.
I request you to:
✅ Provide a proper justification for why my statements do not reflect the negative balance.
✅ Explain why customers were not individually notified about these new charges.
Until then, I stand by my negative review as a warning to others.
I opened a bank account in Al maryah community bank on the month of Feb. and i have cleared all the documents required to access the internet banking and also the App banking access.
But till now i didn't get a access to manage my opened bank account. i
I opened a bank account in Al maryah community bank on the month of Feb. and i have cleared all the documents required to access the internet banking and also the App banking access.
But till now i didn't get a access to manage my opened bank account. i have mailed every working day which i had query related to access my Internet and App banking Access but till now i didn't get a single reply from bank.
I also visited the branch in Mall of emirates but they gave a a of clearing all the query but till now im facing same issue.
Thank You
Dear Customer Support Team,
I hope this email finds you well. I am reaching out to report an issue with the M Bank mobile banking application. I am unable to log in to my account via the mobile application.
Kindly look into this matter and assist me in resolving the issue at the earliest. Please let me know if any further details are required.
Please find the attached proof of issue for your reference.
Looking forward to your prompt response.
Bad experience… not recommended many requests to open a savings account account, if you want to save your time dont try open an account here, the worst thing ever they will ask you time after time for a new documents like you are free just for them to c
Bad experience… not recommended many requests to open a savings account account, if you want to save your time dont try open an account here, the worst thing ever they will ask you time after time for a new documents like you are free just for them to collect the paper that they want.
This is the worst bank in 🇦🇪, unprofessional customer service, not well trained technical staffs, mobile application not working properly well all the time, i will not recommend this bank to anyone as you will be disappointed at the end of the day,
This is the worst bank in 🇦🇪, unprofessional customer service, not well trained technical staffs, mobile application not working properly well all the time, i will not recommend this bank to anyone as you will be disappointed at the end of the day, i updated my emirate I'd in my bank app, and it been 5 days since i did it and it was approved, but sadly my MWallet app is still locked showing that my I'd is expired, the bank have been on able to give me solution to this, please stay away from this bank and the MWallet if you don't want to be running after your money. I hope the concern department sees this and do something about it.
I though NBD was bad, but wow this bank has been the WORST bank I've ever dealt with for the last 25 years. They requested documents to verify the account, I sent them. They haven't verified the account and locked my money inside even when I called/email
I though NBD was bad, but wow this bank has been the WORST bank I've ever dealt with for the last 25 years. They requested documents to verify the account, I sent them. They haven't verified the account and locked my money inside even when I called/email them at least 5 times in the course of 4 weeks, in which they told me to wait and the problem is on their side. Then they CHARGED ME with low balance fee even though I'm locked from sending or receiving money because THEY HAVEN'T DONE THEIR JOBS. Absolutely incompetent.
Worst bank ever! I have transacted money from my other account from another bank and the money hasent reached my Mbank account at all! They steal the money and don’t answer any mails and calls by customer service , and when you need the money in a crit
Worst bank ever! I have transacted money from my other account from another bank and the money hasent reached my Mbank account at all! They steal the money and don’t answer any mails and calls by customer service , and when you need the money in a critical point they just reply after 5 buisness days. if you want to pick a bank it HSOULD NOT BE AL MARAYAH WORST BANK EVER
Worst bank. Very racist as well, as soon as they saw my nationality they decided not to open an account for me but seeing all these bad reviews then I’m glad I dodged a bullet. All my friends using the bank are also complaining bitterly about the poor c
Worst bank. Very racist as well, as soon as they saw my nationality they decided not to open an account for me but seeing all these bad reviews then I’m glad I dodged a bullet. All my friends using the bank are also complaining bitterly about the poor customer service and how these people just hold your money for months without explanations. Guys avoid this bank, save yourself and open banks that are known for for Quality
