I had a great experience with Rukhsar Sheikh! She was super helpful, patient, and made the whole medical insurance process easy to understand. Really appreciated her professionalism and support. Highly recommend!
I would like to commend Mr. Anaz Khan for his outstanding customer service. He promptly assisted me in linking my child’s insurance with the ICP, resolving the issue much faster than expected. Initially, I have connected twice with a lady customer support and was informed by another representative that the process would take a full working day. However, Mr. Anaz handled it efficiently and with professionalism. Truly appreciate his support.
I would like to express my sincere appreciation for the excellent services you have provided. I am truly satisfied with your prompt response, continuous support, and the overall professionalism demonstrated by your team. A special thank you goes to Rukhsar Shaikh for his outstanding assistance and support throughout the process. His dedication and responsiveness have made a significant difference, and I truly value his efforts. Thank you once again for your valued services. Best regards, Muhannad Hamad
I had a pleasure dealing with Rukhsar form customer service, I initially called for a simple inquiry but she was so prompt, knowledgeable and helpful. The whole process of getting the insurance was very easy and smooth, everything was done in less than 2 days. If you need assistance definitely contact Rukhsar.
This is our first time using this insurance company, and we would like to express our appreciation for Katrina from customer service. She was extremely helpful and provided excellent guidance in selecting the best offer. Katrina is both a professional and a kind individual. Thank you, Katrina, for your assistance. Osama
We still didn’t use this insurance, but I hope our experience will be so good, as it was with Katrina from customer service. She was very helpful, always replying shortly and clear. Very professional and it was pleasure to deal with her. Thank you Katrina for your assistance and good luck in your career.
I’m really happy with the coverage and services I’ve received so far. The customer care team has been great, and I truly appreciate their support. I’m looking forward to seeing how your services continue to improve in the future!" A special thanks for Mr.Ramjeet, My health insuarnce advisor..
I wanted to extend a special thanks to Ma.Katrina Benecio for her exceptional cooperation in guiding me through the process of purchasing insurance. She is truly a patient and considerate person who excels at her job and knows exactly how to assist customers. I sincerely congratulate Takaful Emarat for having such an outstanding employee. Ma.Katrina Benecio, thank you once again for all your kindness and support.
Suggestion : When we buy policy , Please always send Insurance Card number with it . Im not talking about E-card . The E-card which we receive in email is useless at hospital bcoz Sometime Takaful forget to link policy to EID and user will face issue at hospital and policy is not trackable with just Ecard or EID. I'm talking the Insurance card number which start with letter I.
I am writing to share my mixed feelings regarding the service I received under my insurance policy (Policy Number: 01-115-01-24-1034653753). While I deeply appreciate your customer service team—who are always prompt, polite, and ready to assist whenever I call—I must express my disappointment with the outcome of a recent claim. My doctor recommended a minor surgical procedure, but to my surprise, the claim was rejected. When I sought clarification, the reasons provided were vague and unconvincing. This experience has been extremely frustrating, as it leaves me questioning the value and reliability of the insurance coverage. A rejection of a necessary and straightforward medical procedure undermines the purpose of having health insurance in the first place. That said, I want to acknowledge the efforts of your customer service team. Their professionalism and responsiveness are commendable and have been a bright spot in an otherwise challenging experience. I hope this feedback helps improve both your claims process and communication, as well as enhances the overall customer experience in the future.
This insurance is expensive and doesnt cover some lab reports and medicine , even after cancelling they delayed in giving the coc letter , when you reach the customer service still didn't get the document and more than 3 working days.
If you are in Abu Dhabi think 1000 times , cancelled family insurance and it has been day they are not giving COC while insurance is cancelled. I have to pay from my pocket for my baby medical expenses .
One Star is Too Generous – Mednet and Takaful Emarat are a Disgrace to the UAE’s Healthcare Standards After living in the UAE for 15 years as proud expats—holders of executive-level Golden Visas and deep admirers of this nation’s visionary leadership—I never imagined having to write a review like this. But here we are. To patients and families: Avoid any insurer or policy that lists Mednet as the third-party administrator. Also avoid Takaful Emarat as they do no-thing to protect you, as the main insurance holder. They are not just incompetent; they are a risk to your family's safety. To insurance providers: Mednet is damaging your brand daily. Your clients blame you for the delays and emotional trauma caused by their lack of service. Reevaluate your partnerships immediately before your renewals and trust metrics plummet. To Takaful Emarat: Your Health Declaration forms are a true form of legal forgery. "Have you ever had..." open ended questions, questioning the patient history of health since they are born is how you make money in this sector. Unfortunately, we got to know about this after paying a 6-figure hospital bill. In any part of the World, insurance providers would ask patients to declare chronic diseases, not acute. In your case, a simple UTI is expected to be declared, a simple acne, stomach pain, flu, past diarrheas all expected to be declared. This is incredibly misleading and planted legally by your "very" professional legal team to deceive people like us, in their personal insurance (you can't pull this off in group policies now we know) policies. To aggregators like InsuranceMarket and PolicyBazaar: Your reputation takes a hit each time Mednet or Takaful Emarat are listed on your site. Associating your brand with theirs is a direct hit to your credibility and customer retention. To Mednet and Takaful Emarat executives (if you’re reading this): Your Google rating barely scrapes 1.5 stars. Your NPS score, if you’re collecting any real feedback, must be in deep negative territory. If you have any genuine intention of salvaging your name, invite affected families like ours to your office and confront the systemic rot you’ve enabled. Until then, know this: your business is on a fast track to losing contracts, credibility, and ultimately—bankruptcy. This isn’t just a review. For the sake of patient safety, transparency, and respect for the incredible standards this country is known for—Mednet and Takaful Emarat must be held accountable.
If I can put a negative starts I will do it.... We had this insurance last year (we both silver plan), I did a bad movement I get one small injury last year I went to the hospital and of course takaful doesnt cover absolutely nothing (with expensive plan) So I PAY FROM MY POCKET. This year we change our Eids and we ask for put the basic plan because there is no sense to pay expensive plan if they will not cover nothing and we had a TERRIBLE experience. I coment to the agent that I used the insurance once, and we need to get our new police in one day (we explain carefull our situation) they told me that will be ready in one day. BUT THEY LIE.. we just can process one police, the other police because "the team" said that I use and the assume that I have a "pre existent condition" something that is COMPLETELEY WRONG (because who dont get some injury in their life-one injury that is completed healed to today)so they can not process my police. THEY MAKE ME LOST 2 DAYS TIME, and at the end they can not process... PLEASE CAPACITATE OR HIRE PEOPLE FOR YOUR "TEAM" to be eficient and NOT LIE. IF YOU ARE LOOKING FOR HEALTH INSURANCE THIS IS NOT THE RIGHT PLACE. AND WE PUT HERE TO PREVENT TO WHOEVER WANT TO MAKE A INSURANCE WITH THEM HOW TERRIBLE IS EVERYTHING HERE.
The most important thing they requested was our contact information and email address. I complied and asked for assistance, but no one responded to me. In this case, I may be left with no choice but to go to the police station in the hope that they will be able to assist me.
I was initially planning to purchase an insurance policy for my worker through Takaful. However, after reviewing numerous customer experiences where over 90% of the feedback was negative I have decided not to proceed. I also wanted to share that I previously had a very bad experience with Sukoon Insurance I strongly advise careful consideration before proceeding with either of these companies.
Today, I visited the clinic to address a women's health issue. When I asked the therapist for a referral to a gynecologist, the response was extremely disappointing. Instead of immediate assistance, I was told to wait for approval from the insurance company. I waited for **two hours** with no resolution and eventually left, hoping for a callback confirming approval. At the reception, I was informed that the process could take **up to two days**. This is unacceptable. Why, despite having **paid for medical insurance**, am I unable to see a specialist in a timely manner? Delaying necessary healthcare—especially for sensitive issues—is irresponsible and stressful. Insurance approval should not take this long, and the lack of clear communication worsens the experience. I expect better efficiency and patient care from both the clinic and the insurance provider. Urgent medical needs should be prioritized, not stuck in bureaucratic delays.
I normally don’t post reviews like this, but I feel compelled to share my experience out of deep disappointment — especially as it concerns the health of my young daughter. I purchased medical insurance from this company at a significant cost, expecting reliable support when needed. Unfortunately, my experience has been the opposite. They consistently decline approvals — from basic consultations to essential medications and even hospital admissions. Today, my daughter was suffering from a very high fever, reaching over 40°C. The doctor strongly recommended hospitalization, but the insurance company refused to approve it simply because the influenza test was negative — despite an X-ray confirming a lung infection. Even basic treatments like antibiotics and nebulization were denied. I chose not to argue further at the time for the sake of my daughter’s comfort, but the level of negligence and lack of support is unacceptable. I would strongly advise others to think twice before choosing this insurance provider. It feels like they’re only interested in collecting premiums without offering the care or coverage they promise.
They not deliver what you paid for: I paid for insurance for my ex-girlfriend because she applied for Digital Nomad visa and had to provide insurance. She was rejected. The insurance can't be activated without Emirates ID, therefore, I asked for refund. The "company" ghosting me for 4 months, with answering "Give us your Emirates ID", while I told them 10 times that there is no Emirates ID! I totally advise not to deal with that bad "company", they simply take your money without providing any service to you, ghosting without any proper answer. That's not people who should run insurance company for sure, customer service - 0/10. Policy number: 01-115-01-24-2922316655 Quotation Number E-2194868829 Quotation Date 04/Dec/2024
Dear Sir/ Madam, Today I went to Aster Clinic, Fujairah. But there my insurance not accepted. They said that the insurance still not activated. Though I took the insurance one month before. I want to know the reason behind it. I thought the insurance is good enough, that’s why I took your company insurance. Please do the needful.
I feel scammed and completely let down. I bought a health insurance policy from them, only to find out later that it's practically useless — they reject almost all medications, offering zero support. And when I tried to cancel the policy (which is my right), they completely ignored me. Once they sell you the policy, you’re no longer of any value to them — you're just another number, and they move on to find the next victim. This was my first and definitely last experience with them. I strongly advise everyone to avoid them at all costs. I’ll also be filing formal complaints with the DHA to stop these unethical practices. People deserve better.
I was getting prompt responses until I pay the premium for my family’s medical insurance and later the rep Mohammed Anas is not at all taking initiative to clarify my query. I wanted his help to operate the app with regard to the credentials etc and he gives one word answer and disappear. Almost for a month it’s same.
After my consultation at Zulekha Hospital, the doctor prescribed several medications, which the hospital submitted to the insurance company for approval, as per standard procedure. After some waiting, two of the medications were approved, while the third was rejected. This raises a valid question — does the insurance company know better than the doctor which medications are necessary for the patient? If so, why even visit a clinic when the insurance company seems to believe it is better qualified to determine what treatment the patient should receive? I visited the hospital due to a hand injury. The doctor advised that the hand should be immobilized to ensure a quicker recovery. However, I have now been waiting for over an hour while the insurance company “clarifies” matters with the doctor, and the procedure still hasn’t been approved. Unfortunately, this experience suggests that the patient’s well-being and time are not priorities for the insurance company. If you value your time and expect efficient and professional medical care, I recommend choosing an insurance provider that truly respects its clients and trusts medical professionals to do their job.
Very bad experience with this insurance. Everything they are rejected in the name of predeclaration. We don't know what health issues will come tomorrow. Then how to predeclare without knowing the diseases. Getting high premium and providing worst service. Very shameful.
You guys are such a scam of an insurance… with any experience I have at any hospital for me, my daughter or my husband I’m always getting rejected claims even for the smallest amounts. Just to get any way for us to pay when it should be covered. I’m currently sitting in the ER with my husband who is in severe pain waiting for his blood test to be approved & you guys keep sending more and more unnecessary queries (that have already been answered by the doctor by the way) just to put off approving his tests. Completely unacceptable behavior especially towards someone who is in severe pain