Why everywhere al hilal ATM closing, they have a good service, and smooth process, I like, and currently from dubai mall fashion avenue also closed ATM. Is it possible to remake any near place.
Council of the service there is only one of stuff and this is won’t let you to finish whatever you come for usually in the government sector they give you from one to four hours to Seville case and most of us we have to use the maximum hours just to be on time the teller is only one stuff I believe has to be there is a rescheduled for the stuff or reschedule for the bank itself. Sorry for that. I give a three star because I thought one day this is my bank.
Most worst experience ever i've had, better you guys close the business and go home, really exhausted with the call center, atleast appoint 1 customer care executive who speaks english other than arabicenglish... never i will continue with alhilal bank services...
I am extremely disappointed with the level of service I’ve received from your bank. What I have experienced over the past few weeks is completely unacceptable for any financial institution, let alone one that claims to prioritize customer satisfaction. The delays, lack of responsiveness, and complete absence of accountability from your team have caused me not only inconvenience but also serious disruption. Despite multiple follow-ups, I have received little to no support, and my concerns continue to be ignored or pushed aside. I expect immediate action and a clear response regarding how you intend to resolve this matter — without generic apologies or automated replies. I want to speak to someone who can actually make decisions and get things done. Waiting for your urgent attention.
Avoid bank at all costs the worst experience! They hold your bank account for 2 weeks no one responds or calls you back, they are crooks. I uploaded and gave my information for app and still they lie and say someone will call you back 4 days I've been waiting a manager to phone me They are unprofessional and a complete joke
Only one customer service counter no one is help full , they take a break when the bank is rush and i should wait for 30 min untill they come back from the brake
have been waiting for over a month since 28 April for my account verification to be completed, and the entire process has been extremely frustrating. I submitted all the required documents promptly, yet each request for verification has taken between 5 to 8 days to process, with no final resolution in sight. It’s beyond disappointing to see no progress after all this time.
I don't know what's happening. All of the customer service agent. I think there are sleeping. I was try to contact with the customer service agent so many time more than one hour. I think they are sleeping they're not receiving my call. This is very bad customer service. They should change this system. I lost my lot of money to contact with them.😡😡😡😡😡😡. My money it's automatically cutting from my Banking card. I didn't do anything given my card is with me
i applied through Helal Bank app to open a saving account. i sent all requested documents and since then i did not hear from them again. i tried to contcat them though a phone call but no one was available to attend the call. i tried to contact them through their live chat and i was promised to get someone t contact me soon but never hear again from them. do not ever approach them they will never attend your request. it seems that they are trying to keep people away.
Bless day i hope the alhila team was fine in Gods hands. Ur system and as customer i was satisfied yet can i report something… Last march 23,2025 i lost my atm wallet all is thier uae ids alhilal atm card so i was asking al hilal customer service boot in chat mr enas or miss. What reply no problem just show uae pass or passport and they will raise my concern . cuz the first time the delivery boy came he said only ids and he lef i dont recieve parcel atm alhilal. Now its april 21,2025 i driver came same issue i face . I was sick lack of sleep i just came out building for delivery yet same issue uae pass/passport not accepted so do u think i am happy of course i will be mad as human so i chat again alhilal and this what happens i will upload oir conversation.. i was really angry upset mad God forgive me..they are not doin thier job
Worst bank ever, I visited the branch for cash exchange the branch was crowded and only 1 employee sitting there everything was out of control and so much waiting. Other than that call center takes forever to reply 0% service who ever wants to waste his time and his mental health try going with al hilal bank 👍🏼
This bank doesn’t have the proper customer service when you call the customer care number no one answers your call !
The worst bank i ever experinenced in UAE. i dont know why this bank opened the portal for customer service and given the customer service number and email. The management is is total loss for the bank shareholder. Please consider this as my positivce genuine reeview to the general public. If anyone want to cross examine my statement and review just try reaching them.
Worst banking experience from al hilal itself 3weels already sinced I raised a complaint in customer service they always saying they raised top priority but until now they can’t resolve. They deducted my my money from my account and the staff are not able to resolve it until now. I’m so disappointed !!!!!
As per as I can see the reviews here are true. This bank doesn’t have the proper service at all. When you call the customer care no one answers and even in mobile application. The people who works at the bank are getting salary by not doing there jobs properly. Staff are rude including the security who behave like his the boss. Very uneducated. All in all this bank is the worst in UAE.
Have been following up since 2 weeks for my credit card application but every time they say will call you back. They are least interested in managing the banking needs of customers.
I am extremely disappointed with the international transfer service provided by AL HILAL BANK, as my recent attempt to send funds overseas was a complete failure. Despite following all the necessary steps and providing accurate information, the transfer was unsuccessful, causing significant inconvenience and frustration. On March 8, 2025 I initiated an international transfer to my personal bank account in the Philippines using the bank's online platform. However, after several days, the funds had not been received. Subsequent inquiries with the bank revealed that the transfer had failed due to an unknown error on the part of the intermediary service. This experience has not only caused me financial stress but has also raised serious concerns about the reliability and efficiency of the international transfer service offered by AL HILAL BANK, The lack of transparency and accountability in handling such transactions is unacceptable, and it has tarnished my trust in AL HILAL BANK I urge AL HILAL BANK to address this issue promptly and provide a clear explanation for the failed transfer. Additionally, I expect a full refund of the transfer amount along with compensation for the inconvenience and time wasted in attempting to rectify this matter. As a customer who relies on efficient and secure financial services, I am deeply dissatisfied with the substandard performance exhibited in this case. I hope that this complaint serves as a wake-up call to improve their international transfer services and prevent such failures from reoccurring in the future. I trust that you will take the necessary steps to rectify this situation and restore my confidence in your services. If no satisfactory resolution is reached, I will have no choice but to seek alternative banking and payment solutions that prioritize customer satisfaction and reliability.
I have been waiting for over a month since 29 jab for my account verification to be completed, and the entire process has been extremely frustrating. I submitted all the required documents promptly, yet each request for verification has taken between 5 to 8 days to process, with no final resolution in sight. It’s beyond disappointing to see no progress after all this time. Despite providing all the necessary documentation, I have not received any updates, and it seems like my account is stuck in a never-ending loop of delays. This kind of service is unacceptable, especially from a bank that should prioritize customer satisfaction. I would highly recommend improving your verification process and customer communication. A faster, more efficient approach would go a long way in restoring trust and confidence with your clients.
We badly need an ATM in dubai mall or mall of the emirates al.barsha side many people using this bank are suffering there's no clear ways to deposit or withdrawal money in such areas please 🙏 and toll free don't pick up calls
I am writing to express my deep dissatisfaction with the service at your Nadd Al Hamar branch. My sister, currently on vacation, urgently needed a stamped bank statement. She provided me with an authorization letter and copies of both our Emirates IDs to obtain this on her behalf. Despite presenting these documents, I was denied assistance by both the staff and the manager. Moreover, I was not allowed to communicate directly with the staff and had to relay information through a security guard. This raises concerns about the professionalism and communication standards at your branch. Additionally, I observed the security guard engaged in personal phone calls, neglecting incoming customers. This level of unprofessionalism is unacceptable and reflects poorly on your institution. Based on this experience, I cannot recommend Al Hilal Bank to others. The lack of assistance during critical times is deeply disappointing.
Worst bank ever!!!! Just for stamp & you cant even help a customer. Gave authorization letter and everything, and still not enough? Customer service took so long to reply!!!! Shame
Very bad experience from customer care team..They’re very busy every time they will not attend call .
Worst experience they keep on saying card is not active but i already activate it,then i ask if i can use online payment if card is not active they said no,but i already use payment through online . Very slow to solve the problem it takes long time...
The worst experience i had, i am so happy i change the bank. In a simple request you have to wait months till you will get and you have to chase wverybody. Nobody is answering, they put me in hold for hours so i can close the line, they dont solve anything. The worst ever.
Worst Banking Experience from Al Hilal. It’s been 2 months since I raised a complaint in customer care and still it’s not resolved. They have deducted money from my account and the staffs are not able to resolve it till now. Highly Disappointed Update After Posting the Review: I have send all the details to the Email ID mentioned by them in the Reply Comment. There is no response from them rather than getting some auto generated Emails. Worst Banking Experience