Kind staff, kind security and kind customer service team. Just opened my bank account here. Thank you Ahmed Adel for the help with the process.
Great service from MOHAMMAD QASEM ALQAWASMEH, i went to him raising a concern, and he followed it up well and contacted me during all stages of approval. Recommend going to him for any banking related queries.
I would like to thank Mr. Wagdi Mohammed of ADIB Al Wadah Mall, he has an exceptional customer service approach. Very kind, helpful and fast transaction. I had a great banking experience!
Great service from Mohammed Shanib at ADIB Al Wahda Mall. He was very helpful, patient, and professional. Even during the busy time, he made the process smooth and easy. Really appreciate his support!
Thank you, Mr. Adel Rabbani, for your outstanding services at ADIB Al Wahda Mall branch. Your professionalism, efficiency & customer-focused approach are truly commendable. Keep up the great work...
A bank with a heart. Welcomed me with compassion even at the last minute of their banking/ office hours. Very thankful to Mr Raed Mustafa for his full assitance to my bank request Great work attitude, best banking experience here in UAE.
Best adib branch in my point of view.. you will get to meet their great staff like Mr.Adel Ghulam. Easy and trustworthy and best islamic youngsters bank. I never regret to open an account their and i will open agin and again. Best islamic bank in UAE with great customer support and easy straightforward dealings. Highly recommended.
Firstly I would like to say it鈥檚 a privilege being part of ADIB, I usually go to other branches however after the re- opening of the branch at Wahda mall I would say it is magnificent from all aspects, the staff are professional and are hard workers in satisfying the customer. I big round of applause to Ahmed Adel who served me today and of course their supervisor ahmed Diab for doing all a marvelous job. Thank you again
I recently made a huge bank process with Mohamed Amer in ADIB at this branch. Within my 7 years experience in dealing with banks for personal financing, I can confidently say this was my best experience. Mohamed was very professional, supportive, provided great solutions and expedited many of my requests. He certainly does go above and beyond in enabling client relations, managing expectations and catering to your needs in the most efficient and progressive way possible. Thank you Mohamed Amer for all your support, truly one of the best and most respectful agents to work with.
I would like to extend my sincere thanks and appreciation to the staff and manager at ADIB Al Wahda Mall branch. My recent experience with the team was exceptional from the moment I entered the branch until I left. The branch manager - Ahmed Diab was incredibly knowledgeable and provided me with relevant information about your products and services. The customer service - Amr Batista was very friendly, courteous, and very helpful, which made me feel welcomed and well-taken care of. The branch was tidy, comfortable, and well-organized, which shows how much effort your team is putting in to ensure quality service to customers despite the pandemic. Overall, my experience with ADIB team was outstanding, and it has left me with a positive impression of Abu Dhabi Islamic Bank. I highly commend the staff and the manager for delivering excellent customer service and making my visit to the branch a memorable one.
Went there last week during the night shift and the security was amazing, he guided me through everything. From guiding me to customer service and when I was confused on how to operate the atm machine he was there to help. The customer service were also very helpful and nice and gave me all the info that I needed and was very straightforward. Overall it was a good service!
Excellent experience , I went first thing in the morning and the manager directed me to a counter where the service was conducted by Mr. Amr Batish, so helpful and welcoming. In a short period of time he opened a new account for me and didn't hesitate to help me on the ATM machine.
I am so impressed about Al Wahda Mall branch very big change found this year as it was painful and very bad cm service. Now in term of CM service its fast and smooth in the waiting time. Also staff trained well. This credit goes to Mr. Ahmed Diab who professionally managed the branch and handle the customers by himself. Appreciate this effort.
The overall experience was about to be a very bad one, but thanks to ADIB employee Mr. Mohamed Qawasmeh the situation has been rescued. He managed to understand what was pending and rescued the situation, really appreciated!
Wasn't able to update kyc, had all the documents required. Visited branch two times.
This staff is very rude i had one cheque They didn't Approve it even They didn't See it they told the date is not clear. It was perfect Clear. I request them It's clear just they don't want to withdraw it. Then i went to Nation tower Mall There is ADIB bank very nice staff and they accept it
the worst bank to deal with they are liars liars they don't fulfill their promises they are manipulating you they will absorb your money they will lie and take much more time and not respond to your calls or your inquiries just to make you not able to take any right decisions i have never dealt with such scammers like this bank I wish their was less than one star to give it tp that bank
All the other banks allow many services in seconds online through the application. Here If you want to decrease the limit of your credit card you have to stay in such a line. Will probably cancel this covered card with all this murabaha weird contracts
Absolutely unprofessional and dismissive behavior of the staff. Low professionalism, they speak to customers as if they are in a fish market speaking to their fellow friend. No respect whatsoever for customers of the bank. The branch manager is useless running around with no help or clue or resolution whatsoever. The conduct of the staff needs to be reviewed and controlled by the higher management if they want to keep the prestige of the bank.
I'm closing my account, they're needlessly difficult with the KYC process They're happy to help you open your account on the app, but love to make you drive back and fourth to update them because they don't accept emails and their app doesn't accept your documents AND IT DOESN'T TELL YOU WHY if you don't update your KYC, they'll take your money and lock it until you satisfy their unpleaseable KYC team They will make you beg for your money
customer service The service is very slow. There is no improvement. There is no improvement at all. I have come 3 times and it is slow 3 times. In fact, the transaction should be completed from the first time. It should not be done 3 times like this. If you can fix it yourself, you would not come to the bank and feel bad. 馃憥馃憥馃憥馃憥
I had a very disappointing experience with one of the tellers today. The gentleman I interacted with seemed unable to understand simple English and responded to my questions in an unprofessional and rude manner, almost as if he were reprimanding me. I expected courteous assistance, but instead, I felt insulted and unheard. It鈥檚 frustrating to encounter such a lack of basic customer service skills at a teller counter. I urge the bank鈥檚 HR department to ensure that frontline staff are properly trained in communication and customer service to prevent such negative experiences in the future.
Reception emirati and counter staffs are rude. Not customer friendly at Al Wahda mall as well as Al Danah branch
The worst customer service i have ever seen in my entire life, a UAE National customer service officer is rude and in extreme need for training on how to serve customers. no manners on how to talk to women with no respect. I have no clue how he is on this job until now! he takes other customers who are not on the system while customers who are registered and waiting for his mersey. then he promises to issue a cancellation request for a credit card, when i returned back he says call the call center for cancellation and starts by yelling and guves angry looks very bad service
Well i love the place and it has a really good location but they are too slow like really slow and there are 2 out of 4 officese working if you want to speed upp the work flow you need to have enough man power